JioPay 2800 – User Manual © 2016 KanhaTech Solutions Ltd.
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USB
JioPay 2800 terminal can be connected to a PC using
P
USB cable
provided inside the box for performing payment transactions.
Required device drivers need to be installed on PC before
connecting the device. The device drivers can be downloaded
from the link below:
http://
TROUBLESHOOTING
Terminal starts and shuts down
Checks the battery level, chances are battery is low
Problems with reading payment cards
For MSR cards
-Make sure the magnetic stripe on card is facing correctly as
shown in the section of MSR
-Swipe again the card with a constant speed, not too slow or
not too fast
For Chip based cards
-Make sure chip on the card is facing correctly as shown in
ICC section
-Chip should not be in worn out state
For NFC cards/Mobiles
-Card/Mobile should be tapped on the back cover of terminal
Problem connecting with Bluetooth
Verify that BT is set to ON
Check if the third party mobile’s Bluetooth is ON.
If problem still persists even after rebooting JioPay 2800,
please contact Customer Care.
