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8. Warranty

This product carries a *1 year limited warranty on the power supply, controller, and all internal

components. Kanguru Solutions is not responsible for any damages incurred in the shipping process.

Any claims for loss or damage must be made to carrier directly. Claims for shipping errors should be

reported to Kanguru Solutions within three (3) working days of receipt of merchandise. Please refer to

the RMA Procedure section of this manual if your duplicator needs servicing.

Kanguru Solutions does not offer money back returns on its duplicator product lines due to the

unique nature of the product. All units will be fully supported under manufacturer’s and/or

extended warranty plans.

9. Tech Support

If you experience any problems installing your Kanguru product or have any technical questions

regarding any of our products, please call our tech support department. Our tech support is free and

available Monday thru Friday, 9am to 5pm EST.

Call 1-508-376-4245

Or visit our website at

www.Kanguru.com

Warranty / Tech Support

Содержание U2D2-15

Страница 2: ...ability or fitness for any particular purpose Kanguru Solutions reserves the right to revise or update its products software or documentation without obligation to notify any individual or entity Kanguru Solutions will not be held responsible for any illegal use of this product nor any losses incurred while using this product The user himself is responsible for the copyright laws and is fully resp...

Страница 3: ...our Kanguru USB Duplicator 6 2 1 Parts and Functions 6 2 2 Hardware Setup 7 2 3 Navigating the User Interface 8 3 USB Duplicator Operations 9 3 1 Synchronous Copy 9 3 2 Asynchronous Copy 11 4 Device Menu Overview 13 5 Troubleshooting 17 6 Error Codes 18 7 Notices and Safety 20 8 Warranty 23 9 Tech Support 23 10 RMA Procedure 24 ...

Страница 4: ...are making duplications using USB drives that are not USB IF compliant the USB Duplicator may not function properly The Kanguru USB Duplicator will also not work with hardware encrypted protected USB drives FEATURES Supports USB1 1 USB2 0 and USB3 0 A type devices Data Transfer Rate up to 33MB s Per USB Port Full and Brief copy modes Synchronous and Asynchronous copy modes Copy Compare Erase from ...

Страница 5: ...B1 1 USB2 0 USB3 0 A type devices Transfer Speed Up to 33MB s Dimensions 15 5 x7 x7 15 5 x7 x10 17 5 x7 x13 5 18 x7 x17 Weight 10 lbs 19 lbs 27 lbs 31 lbs Voltage 110 220V Power 300W Operating Temperature 41ºF 122ºF Operating Humidity 15 90 1 2 Package Contents Kanguru USB Duplicator unit AC Power Cord User manual User registration form If any of the above items are missing please call Kanguru Sol...

Страница 6: ...Parts and Functions 1 LCD and user interface 2 Source port 3 LED status indicators 4 Target ports 5 System power On Off button 6 Ventilation fans 7 Power cord input 8 110 220 Voltage switch 9 Internal power supply switch Note The above image is a representation of a Kanguru USB Duplicator Your duplicator may appear different but operation is identical Parts and Functions 1 2 3 4 5 6 7 8 9 ...

Страница 7: ...Targets refer to devices that will be copied to It is OK to connect and disconnect Source or Target drives while the Kanguru USB Duplicator is powered on However do NOT disconnect drives while the machine is executing an operation Do not unplug devices while their activity lights are blinking Please wait until a solid green light or solid red light appears next to the drive before removing it Make...

Страница 8: ... The ESC button is your cancel button and will return you to the previous screen Additionally there are 4 shortcut buttons located under the LCD screen F1 F2 F3 F4 The shortcut buttons allow you to select a common function with a single button press The F1 shortcut button will run a Brief Copy when pressed Brief Copy is explained in the next chapter The F2 shortcut button will run a Full Copy when...

Страница 9: ...To execute a Synchronous copy 1 Power on the duplicator 2 Press the F1 Brief Copy shortcut button to initiate the copy process Note If your Source device is formatted using a file system not supported by Brief Copy please press the F2 Full Copy shortcut button instead 3 Insert the Source device i e the drive to be copied into the Source port The Source port is located on the top left and is marked...

Страница 10: ...r of failed duplications Total of duplications made in this job Drives that completed successfully will have a green LED displayed next to it indicating that there were no errors on that drive Drives that failed the duplication process will have a red LED next to it 8 Remove all the target drives and you will return to the main menu If you have more USB devices to copy repeat steps 3 8 until your ...

Страница 11: ...rocess will start During the Copy process additional Target devices can be inserted into any available port at any time without waiting for the current job to finish Warning Although you can insert USB devices at any time do NOT remove devices while a device is being copied to Doing so can cause data corruption and could damage your USB device You must wait for copying to each device to finish bef...

Страница 12: ...Target device duplication to this device has completed and it is safe to disconnect that device Note If only the Red LED lights up next to the Target device duplication failed on this device and it is safe to disconnect that device 8 DuringAsynchronous copy once a Target device has finished being copied to and removed another USB device can be connected in its place and duplication will begin on t...

Страница 13: ...ed to the Source port will not be erased There are 4 erase modes you can choose from Quick Erase The fastest erase method The Quick Erase will erase only the partition table which will make the device appear empty The device will be formatted FAT32 RAWErase Raw Erase is identical to Full Erase except that the device will not be formatted Secure Erase Secure Erase uses a three pass wipe method to t...

Страница 14: ... Source drive so that all data can be copied over without loss By defining Size Tolerance the duplicator will allow the Target flash devices to be less than the capacity of the Source drive by the percentage specified 5 Port Detection Warning This will allow the system to show a warning message if the total of ports available are less than the preset By default the preset is auto detect However yo...

Страница 15: ... 6 Calculate Checksum Calculate the CRC value for the device connected to the Source port 7 Load Default This function will reset all of the settings back to their original manufacturer s default configuration This is useful when the duplicator is behaving abnormally You will have to reboot the system for these changes to take effect 8 Update Firmware This function will update the duplicator s fir...

Страница 16: ...etails for an existing user account You can change the user account name as well as their password Note Useraccount Admin istheadministrativeaccountandyoucanonlychangeitspassword 4 Delete Users Allows you to delete an existing user account During this process there is a prompt to select the existing account to be removed Note User account Admin is the administrative account and cannot be deleted 5...

Страница 17: ...ur Source is a USB flash drive that has unwritten sectors Unwritten sectors on the Source can result in read errors Run the Rebuild Source function and then try duplicating again The duplication process finishes successfully but the Target devices are not readable There were issues that occurred when running a Brief Copy Change the Copy Mode to Full Copy This Copy Mode will take longer to complete...

Страница 18: ...ce device is not detected Possible Solution Remove and then reconnect the Source device Make sure that the Green LED indicator is lit next to the Source device before starting the duplication process 206 Targets Master Size Mismatch Description The Target devices are smaller in capacity than the Source device Possible Solution Target devices have to be equal or greater in capacity than the Source ...

Страница 19: ...em or the firmware update file is corrupted Possible Solution Contact Kanguru Solutions Technical Support to obtain the correct firmware update file 262 Unknown flash model Description The firmware update file is not compatible with your duplicator Possible Solution Contact Kanguru Solutions Technical Support to obtain the correct firmware update file Error Codes ...

Страница 20: ...limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If thi...

Страница 21: ...ts or openings of the machine Electrical shock or fire may result Do not obstruct ventilation openings These openings are used to provide proper cooling to the machine Electrical Supply This product shall be operated from the type of electrical supply indicted on the product s data plate label If there is uncertainty that the electrical supply meets the requirements please consult a licensed elect...

Страница 22: ...u can service Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment Regulatory Information Certifications in Europe CE Mark European Union The CE mark applied to this equipment symbolizes the manufacturer s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated 2006 95 EC Decem...

Страница 23: ...A Procedure section of this manual if your duplicator needs servicing Kanguru Solutions does not offer money back returns on its duplicator product lines due to the unique nature of the product All units will be fully supported under manufacturer s and or extended warranty plans 9 Tech Support If you experience any problems installing your Kanguru product or have any technical questions regarding ...

Страница 24: ...gnment Any return without a valid RMA number will be returned to the customer at their expense STEP TWO Ship and Insure your Duplicator Kanguru Solutions strongly recommends you fully insure the duplicator for shipping Kanguru Solutions is not responsible for if the package is lost or damaged in transit We suggest using a shipping company that utilizes a tracking feature to verify proof of deliver...

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Страница 26: ...egal terms and conditions available at www kanguru com Please review and agree before use Thank you Kanguru Solutions 1360 Main Street Millis MA 02054 www kanguru com 11 29 18 v1 1 2018 Kanguru Solutions ...

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