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4.17 Update Firmware

The UPDATE FIRMWARE function allows you to upgrade your Kanguru Clone system to the latest

firmware version.

Warning!

Do not attempt to update your duplicator’s firmware unless specifically instructed to do so

by a Kanguru Technician.

To update your firmware:

1. Contact Kanguru Technical Support at 508-376-4245 to receive a firmware update file.

2. Format a SATA hard drive as FAT32.

3. Copy the firmware file to the hard drive.

4. Insert the hard drive into the duplicator’s Source bay.

5. From the Setup menu, press the

DoWN

button to navigate to UPDATE FIRMWARE.

[SETUP ]

>UPDATE FIRMWARE

6. Press the

ENT

button. The system will check the Source drive for a firmware update.

[SETUP ]

CHECKING TARGETS...

7. Once the system has confirmed the firmware update file, a message will be displayed on the

screen asking you to confirm the firmware update. Press the

ENT

button to proceed or press the

ESC

button to cancel.

ARE YOU SURE?

ESC->NO, ENT->YES

8. Once the firmware update process has completed, reboot your system and the new firmware

version and build number will be displayed on the startup screen.

Warning!

Do not disconnect power or turn off the duplicator while updating the firmware. Doing so

may cause the duplicator to become non-functional.

Update Firmware

Содержание kclone-11hd-twr

Страница 2: ...to revise or update its products software or documentation without obligation to notify any individual or entity Export Law Compliance Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product you warrant that you will not export directly or indirectly any Kanguru product without first obtaining the approval of Kanguru Solutions a...

Страница 3: ... 3 Menu Diagram 12 2 2 Duplication Modes 13 2 2 1 Brief 13 2 2 2 Resize 13 2 2 3 Disk 13 2 3 Defining Copy and or Compare Functionality 14 2 3 1 Set Copy Functionality 14 2 3 2 Set Compare Functionality 15 2 3 3 Set Copy Compare Functionality 15 2 4 Duplication 16 3 Other Operations 17 3 1 Verify 17 3 2 Erase Wipe 18 4 The Setup Menu 19 4 1 Set Copy 19 4 2 Set Compare 19 4 3 Brief Immediate 19 4 4...

Страница 4: ... 11 CMD Time Out 23 4 12 Tran Size 23 4 13 Device Info 23 4 14 System Info 24 4 15 Total Copy Count 24 4 16 Set to Default 24 4 17 Update Firmware 25 4 18 Burn In 26 5 Error Code List 27 6 FAQ 28 7 Troubleshooting 29 8 Warranty Information 30 9 Technical Support 30 ...

Страница 5: ...TA hard drives Master Target drives can be different capacities brands and models Tool free installation 3 5 SATA drives can be connected to the duplicator without the need for trays cabling or adapters 2 5 SATA hard drive up to 9 5mm thickness supported with adapters additional 2 5 adapters sold separately Duplicates any operating system including DOS Win98 Win2K Win NT Win XP Win Vista Win 7 Win...

Страница 6: ...r manual Registration form Additional 2 5 to 3 5 SATA cartridge adapters sold separately Please call 1 888 526 4878 1 2 Specifications General LCD Screen 20 x 2 Characters back lit LCD Input Device 4 Push Buttons Operating Temperature 5ºC 55ºC Relative Humidity 20 60 Kanguru Clone 5HD Tower Duplicator KCLONE 5HD TWR Number of Target drives 5 Dimensions 17 5 x 7 x 13 5 Weight 18 lbs Power Supply St...

Страница 7: ...7 1 3 Parts and Functions Front View LCD Display Input Buttons Source Drive Bay Target Drive Bays Power button Rear View Exhaust fans VoltageAdjustment Switch Power Cable Connection Parts and Functions ...

Страница 8: ...one bays with the SATA connectors facing down and into the duplicator 2 5 SATA drives must be inserted into the 2 5 to 3 5 adapter cartridge first Afterwards the cartridge can be inserted into the any of the bays the same as a 3 5 drive To eject the 2 5 drive from the adapter cartridge press down firmly on the eject button and the 2 5 drive will slide out of the adapter cartridge Note The 2 5 SATA...

Страница 9: ...he menu system is fast responsive and easy to navigate This means fewer key presses are needed to achieve a desired action The menu system is controlled by 4 push buttons located to the right of the LCD screen ENT ESC HARD DRIVE DUPLICATOR UP Menu Option Scroll Up DOWN Menu Option Scroll Down ENT Forward OK Execute ESC Back No Cancel ...

Страница 10: ...e Incorrect power will cause faulty operation It is highly recommended that you use a UPS uninterruptible power supply with the Kanguru Clone The Kanguru Clone supplies power to all drives during a cloning session There is no need to connect an external power source to the drives The unit can supply up to 1 5A at 12V and up to 1A at 5V to each drive It is OK to connect and disconnect Master or Tar...

Страница 11: ...e duplicator will start in this menu by default BRIEF COPY 0 PASS 0 FAIL Press the UP or DOWN button to navigate through the different operations within the Main menu Press the ENT button to execute an operation 2 1 2 The Setup Menu The Setup menu contains options for configuring the way your duplicator operates From the Main menu press the UP or DOWN button to navigate to the SETUP menu option an...

Страница 12: ...F RESIZE DISK VERIFY ERASE SETUP SET COPY SET COMPARE BRIEF IMMEDIATE HDD WIPE SKIP READ ERROR NO CAP CHECK HPA CHECK DCO CHECK BTN SOUND SHOW EXE TIME CMD TIMEOUT TRAN SIZE SET WRITE PAT DEVICE INFO SYSTEM INFO TOTAL COPY COUNT SET TO DEFAULT UPDATE FIRMWARE BURN IN ...

Страница 13: ...mode is the fastest copy mode it supports the following file systems FAT FAT32 exFAT NTFS EXT2 EXT3 EXT4 HFS Note If the Master drive is not formatted in a supported file system then the duplicator will automatically switch to DISK mode 2 2 2 Resize RESIZE mode is used to create duplications of a Master drive that is smaller in capacity than the Target drives The Resize mode only allows for copyin...

Страница 14: ...in menu press the UP or DOWN button to navigate to the SETUP option 2 Press the ENT button to enter the Setup menu 3 Press the UP or DOWN button to navigate to the SET COPY option The SET COPY option is marked with an asterisk by default signifying that copy functionality is currently enabled 4 Press the ENT button to toggle whether copy functionality is enabled or disabled When SET COPY has been ...

Страница 15: ...or disabled When SET COMPARE has been enabled the word COMPARE will be displayed next to each duplication mode in the Main menu DISK COMPARE 0 PASS 0 FAIL Note When you disable the SET COMPARE option the SET COPY option is automatically enabled 2 3 3 Set Copy Compare Functionality Both the SET COPY and SET COMPARE options can be enabled at the same time When both options are enabled BRIEF RESIZE a...

Страница 16: ...er rate Copy or Compare in progress completed Number of targets Data remaining WARNING Do not remove any drives while duplication is in process If you want to stop the duplication process press the ESC button to cancel at any time 4 Once the copy process has completed the Kanguru Clone will list each Target drive location with either a V or X V Appears next to any drive verified to have completed ...

Страница 17: ...he Verify process The following screen will be displayed during verification VERIFY T 5 68M 0 65 248G Percentage verified Remaining data Data verification rate Number of Target drives 3 Once the verification process has completed the Kanguru Clone will list each Target drive location with either a V or X V Appears next to any drive verified successfully X Appears if a drive fails verification for ...

Страница 18: ...rives 1 From the Main menu press the UP or DOWN button to navigate to the ERASE function ERASE 0 PASS 0 FAIL Note If you have configured the HDD WIPE option under the Setup menu then the ERASE function will appear as WIPE and will display the number of wipe cycles next to it For instructions on changing the number of wipe cycles see section 4 4 HDD Wipe on page 20 Number of wipe cycles WIPE x001 0...

Страница 19: ...o change this setting Compare disabled default BRIEF RESIZE and DISK modes will not perform the Compare operation Compare enabled BRIEF RESIZE and DISK modes will perform a Compare operation Note You cannot disable the SET COMPARE option if the SET COPY option is also disabled 4 3 Brief Immediate If you are experiencing issues when running Brief Copy you can disable the Brief Immediate function wh...

Страница 20: ...nable the HDD WIPE option the system will ask you to configure the number of Wipe Cycles The Wipe operation can be run from 1 to 999 times consecutively 7x Wipe Cycles complies with the American DOD 5220 22 M standard SETUP 007 WIPE CYCLES Note The more Wipe Cycles you configure the longer the overall Wipe process will take To configure the number of Wipe Cycles 1 After enabling HDD Wipe The digit...

Страница 21: ...process is performed the system will check the capacity between the Master and Target hard drive s to determine whether the capacity is the same If the capacity is different the process will be cancelled No Capacity Check is enabled When a Full or Brief copy process is executed the system will not check the capacity between the Master and Target hard drive s and start the copy process regardless w...

Страница 22: ...fully 4 9 Button Sound The BTN SOUND option allows you to enable or disable the audible tone that accompanies every button press Press the ENT button to change this option Button sounds are enabled default Button presses and system notifications will be accompanied by a short audible tone Button sounds are disabled No audible tones will sound 4 10 Show EXE Time The SHOW EXE TIME option allows you ...

Страница 23: ...Size settings can be set to 128KB 256KB 512KB 1MB 2MB 4MB 8MB and 16MB The default value is set to the largest available option for your model 4 13 Device Info DEVICE INFO allows you to view information about any hard drives currently connected to the duplicator To view device information 1 From the Setup menu press the UPor DOWN button to navigate to the DEVICE INFO function 2 Press the ENT butto...

Страница 24: ... UP or DOWN button to navigate to the TOTAL COPY COUNT function 2 Press the ENT button to view the copy counts Total Pass 00000114 Total Bad 00000006 3 Press the any button to exit to the Setup menu 4 16 Set to Default SET TO DEFAULT allows you to restore all settings back to their factory default values To reset your duplicator to its original default configuration 1 From the Setup menu press the...

Страница 25: ...the UP or DOWN button to navigate to UPDATE FIRMWARE SETUP UPDATE FIRMWARE 6 Press the ENT button The system will check the Source drive for a firmware update SETUP CHECKING TARGETS 7 Once the system has confirmed the firmware update file a message will be displayed on the screen asking you to confirm the firmware update Press the ENT button to proceed or press the ESC button to cancel ARE YOU SUR...

Страница 26: ...ESC button to confirm your selection and return to the Setup menu 5 From the Setup menu press the ESC button to return to the Main menu 6 Press the UP or DOWN button to navigate to the mode that you want to test 7 Press the ENT button to begin the Burn In test 8 Once the operation has completed the screen will display the total execution time and the operation count Once this information has been ...

Страница 27: ...ome information to help you understand any problems that occur during duplication Error Code Problem 11 No Error A ATA command interface CRC error B Check target speed error C Compare error D Device command timeout error E ATA command uncorrectable error F Skip read error G ATA command ID not found error H Channel check sum failed I ATA security erase error K Unknown error M Device Pass N No devic...

Страница 28: ... Q Can drives with different RPM speeds be cloned together A Yes the duplicator can adjust to hard drives with different RPMs Q How does the duplicator handle multiple partitions on the Master drive A The machine will auto detect how many partitions in the source hard drive and then copy it but you are unable to select a specific partition to copy Q How does the duplicator handle multiple partitio...

Страница 29: ...y and that the bay door is completely closed The hard drive jumpers are not set in the correct position Make sure that all the hard drive jumpers are set to the Master or Cable Select position The hard drive may be faulty Make sure that the Master hard drive is not broken and does not have errors The hard drive s file system is not supported by Brief Copy or Resize Copy When executing a Brief Copy...

Страница 30: ...u com RMA Procedure All Duplicators being serviced must be packed in the ORIGINAL PACKAGING If you do not have your original packaging you can purchase replacement packaging for 25 00 from Kanguru s Tech Support Department Kanguru Solution s warranty will not be honored in the event that a duplicator is received improperly packaged altered or physically damaged STEP ONE Call for a RMA Number 508 3...

Страница 31: ...egal terms and conditions available at www kanguru com Please review and agree before use Thank you Kanguru Solutions 1360 Main Street Millis MA 02054 www kanguru com 01 22 15 v2 0 2015 Kanguru Solutions ...

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