8
7.
Customer Service
The return of a product to our Customer Service implies the full
agreement of the terms and conditions hereinafter. There terms and
conditions may be changed without prior notice.
①
Warranty
The limited warranty period of the product is fixed 3 (three) years.
②
Scope
These terms and conditions of Customer Service apply to the
customer service provided for the products or any other items sold
by authorized distributor only.
③
Warranty Exclusions:
Warranty expiration.
Factory applied serial number has been altered or removed from
the product. Damage, deterioration or malfunction caused by:
✓
Normal wear and tear.
✓
Use of supplies or parts not meeting our specifications.
✓
No certificate or invoice as the proof of warranty.
✓
The product model showed on the warranty card does not
match with the model of the product for repairing or had been
altered.
✓
Damage caused by force majeure.
✓
Servicing not authorized by distributor.
✓
Any other causes which does not relate to a product defect.
Shipping fees, installation or labor charges for installation or setup
of the product.
④
Documentation:
Customer Service will accept defective product(s) in the scope of
warranty coverage at the sole condition that the defeat has been
clearly defined, and upon reception of the documents or copy of
invoice, indicating the date of purchase, the type of product, the
serial number, and the name of distributor.
Remarks: For further assistance or solutions, please contact your
local distributor.
