TROUBLESHOOTING
Possible Problem
Possible Cause
Solution
The appliance is not
plugged in
The oven does NOT
work
You have not turned on
the oven
The door is not closed
properly
Touch the POWER ON/OFF icon to
power on.
Make sure the oven is plugged in.
This is normal. The door is vented
to release steam created from
high-moisture content foods such
as frozen breads
Make sure the door is closed well.
Steam is coming out
from the top of the
oven door
You are cooking high
moisture content foods
Dark smoke is coming
out of the oven
White smoke is
coming out of the
oven
The baking pan,
crumb tray or heaters
still contain grease or
oil residue from
previous use.
This is the first time
using oven.
This is normal upon first time. We
suggest setting the oven to the
highest temperature and letting it
run empty from 18~20 minutes.
This is normal when cooking greasy
foods. This will not affect the cooking
process.
You're cooking the
greasy food.
Ensure each component is properly
cleaned after each use.
Immediately turn off the oven, be
careful when you take out the food.
Food is burning
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