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7. should disruption occur within the warranty period
caused by a manufacturing error or material defect,
Kalfire will deliver the components needed for repair to the
Kalfire-approved installer of the fireplace, without paying
compensation for dismantling or assembly.
8. renewing or replacing components that fall under the
scope of the guarantee do not extend the duration of the
warranty.
9. should the Kalfire-approved installer be unable to rectify
the problem covered by the warranty, then he is entitled
upon his own express desire to request Kalfire to assume
responsibility for doing so (only valid in the benelux,
germany and france).
10. verification or repair of an entire fireplace or parts thereof
can only take place by appointment, after prior consultation
between Kalfire and the Kalfire-approved installer.
11. a proof of purchase with date must be presented to Kalfire
should a possible home repair service (only available in the
benelux, germany and france) be carried out within the
warranty period.
12. in the event of home repair service outside the warranty
period, material costs, working hours and call-out charges
will apply.
13. This warranty is only valid if the fireplace has been used
normally and only if wood has been used as fuel.
The warranty is not applicable in the following circumstances:
•
if the aforementioned points have not been complied with,
in part or in full.
•
if alterations to the fireplace have been brought about
without Kalfire’s written permission to do so.
•
if the fireplace passes into new ownership.
•
if the fireplace has not been installed and/or utilised in
accordance with the installation and user Manual.
•
should deviation from the Kalfire specifications have
occurred in any way or form during installation of the
Kalfire-specified concentric flue duct system.
•
damage attributable to external influences (shocks,
lightning, falling, flooding or overheating of the appliance)
during transport, storage or installation.
•
should the fireplace be impacted by neglect, improper use
and/or gross negligence.
•
if the repair or delivery of individual parts be carried out by
another manufacturer or by a professional installer who has
not been approved by Kalfire.
•
if the fireplace was transported without proper packaging
and transport security.
1.4 Receipt and verification
Verification upon receipt
The wood-burning fireplace is delivered as a fully-assembled
appliance. The appliance is ready for use immediately after
installation. report any damage, missing parts or incorrect
deliveries within five working days to Kalfire (according to the
supply terms and conditions). Check the following upon receipt:
1. Check that the packaging has not been damaged.
2. Check the fireplace’s glass panes for cracks or breakages.
3. on delivery, report damage caused during transport to the
shipper on the packing slip.
4. Check that all parts/accessories have been delivered.
5. Check if the correct product has been delivered.
Scope of delivery
•
wood-burning fireplace;
•
gloves;
•
installation and user Manual;
•
Key (for unlocking and raising and lowering the lifting door)
•
energy label.
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