Kaiterra Sensedge Mini Connectivity FAQs & Troubleshooting Guide
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3.2 Is the Sensedge Mini uploading data to the
Kaiterra cloud?
Especially in corporate settings, the Sensedge Mini will occasionally be able to connect to a
Wi-Fi (or Ethernet) network, but will be unable to communicate with our servers.
If you have verified that the Sensedge Mini is properly connected to the network but is
unable to communicate with the Kaiterra cloud (aka. The device appears offline on the
Kaiterra Dashboard), please ensure that communication to our MQTT, API, firmware
download, and NTP servers are open and available on the network. (see "What servers does
the Sensedge Mini connect to?" above).
If you have not already (from section 3.1), please run a Network Diagnostics test using the
Kaiterra Enterprise Configuration Tool and send the results to [email protected],
including any pertinent information about the device and network setup, such as:
The device serial number
Network configuration, and
Any troubleshooting steps you have already attempted.
Our support team will be more than happy to help you troubleshoot your network
connectivity issues.
*If you have disabled Configuration Mode from appearing, the device must be factory reset.
