28
ENGLISH
TROUBLESHOOTING
Symptom
Remedy
ANDROID
Cannot playback at
[AUTO MODE]
.
• Make sure JVC MUSIC PLAY APP is installed on the
Android device.
( 7)
• Reconnect the Android device and select the appropriate
control mode.
( 8)
• If this does not solve the problem, the connected
Android device does not support
[AUTO MODE]
.
( 25)
“NO DEVICE” or “READING”
keeps flashing.
• Switch off the developer options on the Android device.
• Reconnect the Android device.
• If this does not solve the problem, the connected
Android device does not support [
AUTO MODE
].
( 25)
Playback is intermittent or
sound skips.
Turn off the power saving mode on the Android device.
“CANNOT PLAY”
• Make sure Android device contains playable audio files.
• Reconnect the Android device.
• Restart the Android device.
Pandora
“ADD ERROR”
New station creation is unsuccessful.
“CHK DEVICE”
Check the Pandora application on your device.
“NO SKIPS”
The skip limit has been reached.
“NO STATIONS”
No stations are found.
“STATION LMT”
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your
device.
“UPGRADE APP”
Make sure you have installed the latest version of the
Pandora application on your device.
“CONNECT ERR”
Communication is unstable.
Symptom
Remedy
Pandora
“RATING ERR”
Registration of thumbs up/thumbs down has failed due
to insufficient network connectivity.
“THUMBS N/A”
Registration of thumbs up/thumbs down is not allowed.
“LICENSE ERR”
You try to access from a country which Pandora is not
deliverable.
Spotify
“DISCONNECTED”
USB is disconnected from the head unit. Please make
sure the device is connected properly through USB.
“CONNECTING”
• Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
• Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and unit are paired and connected.
“CHECK APP”
The Spotify application is not connected properly, or
user is not login. End the Spotify application and restart,
then log in to your Spotify account.
Bluetooth®
No Bluetooth device is
detected.
• Search from the Bluetooth device again.
• Reset the unit.
( 3)
Pairing cannot be made.
• Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again.
( 11)
Echo or noise occurs.
• Adjust the microphone unit’s position.
( 11)
• Check the
[ECHO CANCEL]
setting.
( 13)
Phone sound quality is
poor.
• Reduce the distance between the unit and the Bluetooth
device.
• Move the car to a place where you can get a better
signal reception.