Editing/Copying
Unable to delete file.
Files (videos/still images) that are protected cannot be deleted. Release
protection before deleting the file.
“Protecting Files” (
A
p. 68)
Unable to copy/move files to SD card (GZ-E245)
If the SD card is write protected, set it to off.
Unable to create DVD with a DVD writer.
The USB cable is not connected correctly.
“Preparing a DVD Writer (CU-VD50)” (
A
p. 79)
“Preparing a DVD Writer (CU-VD3)” (
A
p. 79)
BACK-UP menu does not disappear.
While the USB cable is connected, the “BACK UP” menu is displayed.
Unable to turn off the BACK-UP menu.
Turn off the power of this unit and the DVD writer, or remove the AC adapter.
Unable to delete folder in USB external hard disk drive.
Delete the folder using a computer.
(When files are added or folders moved/renamed with a computer, they
cannot be deleted on this unit.)
Computer
Unable to copy files to the computer’s HDD.
If the provided software Everio MediaBrowser 4 is not installed, some
functions may not work properly.
“Installing the Provided Software (Built-in)” (
A
p. 103)
Before making backup, make sure that enough free space is left in the
computer's hard disk (HDD).
Unable to copy files to DVD or Blu-ray disc with a PC.
To record to discs, a recordable DVD or Blu-ray drive is required for the
computer in use.
Cannot upload the file to YouTube.
Check if you have created an account with YouTube. (You need a YouTube
account to upload files to YouTube.)
Changing videos to the file format for uploading cannot be performed on this
unit.
Refer to “Q&A”, “Latest Information”, “Download Information”, etc. in “Click
for Latest Product Info” in the help file of the provided software Everio
MediaBrowser 4.
I am using a Mac computer.
Copy the files to a Mac computer using the following method.
“Copying to Mac Computer” (
A
p. 110)
The computer cannot recognize the SDXC card.
Confirm and update the OS of your computer.
“When your computer cannot recognize the SDXC card” (
A
p. 15)
Troubleshooting
150