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9 Troubleshooting

Problem

Cause/Result

Action

Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout�

The dual spout is dirty�

Clean the milk system in the dual

spout (see chapter 7 ‘Maintenance –
Cleaning the milk system’)�

Dismantle and rinse the dual spout

(see chapter 7 ‘Maintenance –
Dismantling and rinsing the dual
spout’)�

Coffee only comes out
in drips when it is being
prepared�

Coffee or ground coffee has
been ground too finely and
is blocking the system�
The water hardness may not
have been correctly set�

Put the grinder on a coarser setting

or use coarser ground coffee (see
chapter 4 ‘Preparation – Adjusting the
grinder’)�

Perform descaling (see chapter 7

‘Maintenance – Descaling the
machine ’)�

There is dry ground
coffee behind the coffee
grounds container�

The beans used are resulting
in an above-average volume
of ground coffee�

Reduce the coffee strength or choose

a finer grinder setting (see chapter 4
‘Preparation – Adjusting the grinder’)�

‘Fill water tank’

is not

displayed although the
water tank is empty�

There is a lot of limescale in
the water tank�

Descale the water tank (see chapter 7

‘Maintenance – Descaling the water
tank’)�

Grinder is making a very
loud noise�

There are foreign objects in
the grinder�

Contact customer support in your

country (see chapter 13 ‘JURA contact
details / Legal information’)�

‘Error 2’

‘Error 5’

displayed�

If the machine has been
exposed to the cold for a
long period of time, heating
may be disabled for safety
reasons�

Warm the machine at room temper-

ature�

Other

‘Error’

messages

are displayed�

–

Switch the ENA off with the On/Off

button

� Contact customer support

in your country (see chapter 13 ‘JURA
contact details / Legal information’)�

If you were unable to solve the problem, contact customer
support in your country (see chapter 13 ‘JURA contact
details / Legal information’)�

Содержание 15491

Страница 1: ...de en ENA 8 EC ECS SC SCS INTC Instructions for Use ...

Страница 2: ... Determining the water hardness 44 First time use 45 Managing your ENA the JURA Cockpit 46 Connecting milk 47 Connecting the machine to the WiFi network optionally 47 4 Preparation 48 Preparation with preselection Speciality Selection 48 Espresso and coffee 49 Two espressi and two coffees 49 Latte macchiato cappuccino and other speciality coffees with milk 49 Caffè Barista 50 Espresso doppio 50 Gr...

Страница 3: ...dual spout 57 Inserting changing the filter 58 Cleaning the machine 59 Descaling the machine 60 Descaling the water tank 62 Cleaning the bean container 62 8 Display messages 63 9 Troubleshooting 64 10 Transport and environmentally friendly disposal 65 Transport Emptying the system 65 Disposal 65 11 Technical data 66 12 Index 67 13 JURA contact details Legal information 70 ...

Страница 4: ...1 Control elements 38 1 Control elements 11 4 5 6 12 1 2 3 8 7 9 10 13 ...

Страница 5: ...display z Height adjustable dual spout u Cup grille i Coffee grounds container o Insert for drip tray p Drip tray a Mains cable back of the machine s Service socket for optional JURA WiFi Connect d Powder chute for ground coffee f Filler funnel for ground coffee g Measuring spoon for ground coffee h Container for milk system cleaning g f 6 h ...

Страница 6: ...cumstances that may result in damage to property The machine is intended for private domestic use It should only be used for coffee preparation and to heat milk and water Use for any other purpose will be deemed improper People including children who U do not have the physical sensory or mental capabilities to use the machine safely or U are inexperienced or lack knowledge must be supervised by a ...

Страница 7: ... In the event of signs of damage disconnect the machine from the mains To do this first switch the ENA off with the On Off button Q Only then should you remove the mains plug from the power socket U Only permit authorised JURA service centres to carry out repairs to the machine and the permanently connected mains cable Unsuit able repairs may result in consequential dam age To avoid damage to the ...

Страница 8: ...d with additives or caramelised coffee beans U Only fill the water tank with fresh cold non carbonated water U Switch the machine off with the On Off button Q if you are going to be absent for a longer period of time and remove the mains plug from the power socket U Only use original JURA maintenance products Use of products that are not explicitly recom mended by JURA could damage your ENA Water ...

Страница 9: ...where a jet of water can be used U Do not touch the spouts during operation Use the handles provided U Optionally your ENA can be remotely operated using mobile devices When preparing a product or initiating a maintenance pro gramme make sure that other people are not put at risk for example through contact with the spouts U Be careful to ensure that the dual spout is correctly installed and clean...

Страница 10: ...oasted untreated coffee beans to fill the bean container T Remove the aroma preservation cover T Remove any dirt or foreign objects from inside the bean container T Fill the bean container with coffee beans and close the aroma preservation cover When you use the machine for the first time you must set the water hardness If you do not know the hardness of your water you can find this out first Use ...

Страница 11: ...wer socket T Press the On Off button Q to switch the ENA on Sprachauswahl Deutsch E To display more languages touch 9 or 0 until the desired language comes into focus e g English T Touch Save Saved appears briefly on the display Water hardness E If you do not know the hardness of your water you must find this out first see chapter 3 Preparing and using for the first time Determining the water hard...

Страница 12: ...Insert filter the filter is rinsed Water flows directly into the drip tray System is filling Empty drip tray T Empty the drip tray and put it back into the machine T Place the receptacle back under the dual spout Machine is heating Machine is rinsing The rinse stops automatically The start screen is displayed Your ENA is ready for use You can manage your ENA with the JURA Cockpit Touch f on the st...

Страница 13: ...Connect the milk pipe to the dual spout T Connect the other end of the milk pipe to a milk container or a milk cooler E Your ENA is equipped with the HP1 milk system Your ENA can be connected with your JURA app J O E Requirement J O E is installed on your mobile device The option ally available JURA WiFi Connect is inserted into the service socket of your ENA For more information about setting up ...

Страница 14: ...preparation Touch Cancel E Coffee tastes best served hot A cold porcelain cup cools the beverage and impairs the taste We therefore recommend prewarming the cups You can purchase a JURA cup warmer from your specialised dealer Touch Z Z to call up the Speciality Selection and activate the desired preselection for your next product Speciality Selection Meaning s Extra Shot cappuccino latte macchiato...

Страница 15: ...ilk is connected to the dual spout T Place a glass under the dual spout T Touch Latte macchiato The preset amount of milk foam flows into the glass E There is a short interval while the hot milk separates from the milk foam This allows the typical layers of a latte macchiato to form The preset amount of water for espresso flows into the glass E 15 minutes after milk preparation the milk system is ...

Страница 16: ...ing spoon of ground coffee U Use ground coffee which is not ground too finely Very fine coffee can block up the system so that the coffee only comes out in drips U If you did not fill the machine with a sufficient amount of ground coffee Not enough ground coffee is displayed and the ENA stops the operation U The desired speciality coffee must be prepared within approx imately one minute after fill...

Страница 17: ...splashes T Avoid direct contact with the skin T Place a cup under the dual spout T Touch Hot water The preset amount of water flows into the cup You can adjust the grinder to suit the degree of roast of your coffee If you adjust the consistency of grind when the grinder is not operating the grinding wheel could be damaged T Only adjust the consistency of grind when the grinder is running E The con...

Страница 18: ... Coffee for approximately 2 seconds T Touch Product settings T Touch 0 or 9 to change the coffee strength setting E Touch the dots ö ä ä at the top right to access additional possible settings T Touch Save T Touch R to return to the start screen 1 2 Adjusting the product settings 5 Daily operation T Place a receptacle under the dual spout T Press the On Off button Q Machine is rinsing Your ENA is ...

Страница 19: ...with warm water The insert for the drip tray including the drip tray itself and the coffee grounds container are dishwasher safe Z Always empty the coffee grounds container when the machine is switched on This is the only way of resetting the coffee grounds counter Clean the milk system if heavily soiled also dismantle it Z see chapter 7 Maintenance Cleaning the milk system Rinse the milk pipe Z R...

Страница 20: ...name Display product images with without product names on the start screen Factory setting Reset your ENA to factory settings the machine then switches off Rinse the coffee system Set whether the milk system rinsing should take place automatically or needs to be triggered manually Empty system Empty the system to protect the ENA from frost during transport see chapter 10 Transport and environmenta...

Страница 21: ...ng manually at any time Precondition The start screen is displayed T Place a receptacle under the dual spout T Touch f T Touch the Maintenance symbol c T Touch Rinse the coffee system to start the rinse operation Machine is rinsing The rinse stops automatically The start screen is displayed After each milk preparation the ENA prompts you to perform a milk system rinse In the machine settings you c...

Страница 22: ...the milk pipe from the milk container or milk cooler T Add 1 dosing unit of milk system cleaner to the front part of the container T Then fill with warm water up to the upper mark T Place the container under the dual spout and connect the milk pipe with the container E To connect the milk pipe to the container correctly the pipe must be fitted with a connector T Touch Next Milk system is being cle...

Страница 23: ...d off T Remove the milk system from the dual spout T Dismantle the milk system into its individual parts T Rinse all the parts under running water If there are severely dried on milk residues firstly immerse the individual parts in a solution of 250 ml water and one dosing unit of JURA milk system cleaner Then rinse the individual parts thoroughly T Fit the air intake pipe T Reassemble the milk sy...

Страница 24: ...e stops working depending on the water hardness setting the ENA will prompt you to change the filter E CLARIS Smart filter cartridges are available from specialised dealers Precondition The start screen is displayed Alternatively the filter symbol is displayed in red in the cockpit if the filter s capacity has been exhausted T Remove and empty the water tank T Remove the used filter cartridge from...

Страница 25: ...ent is used the machine could be damaged and or traces could be left behind in the water T Use only original JURA maintenance products E The cleaning programme lasts approximately 20 minutes E Do not interrupt the cleaning programme The quality of cleaning will be impaired if you do so E JURA cleaning tablets are available from specialised dealers Precondition Clean is displayed in the cockpit T F...

Страница 26: ... will not be prompted to descale If the descaling agent comes into contact with the skin or eyes this can cause irritation T Avoid contact with the skin or eyes T Rinse off the descaling agent with clean water Should you get any descaling agent in your eye see a doctor If the wrong descaling agent is used the machine could be damaged and or traces could be left behind in the water T Use only origi...

Страница 27: ...e machine T Place a receptacle under the dual spout T Touch Next Machine is being descaled water flows straight into the drip tray and out of the dual spout repeatedly Empty drip tray T Empty the drip tray and coffee grounds container and put them back into the machine Rinse the water tank Fill water tank T Empty the receptacle and place it under the dual spout again T Remove the water tank and ri...

Страница 28: ...e a CLARIS Smart filter cartridge insert this again T Fill the water tank with fresh cold water and reinsert the tank Coffee beans may be covered with a slight oil film which remains on the walls of the bean container These traces may negatively affect the coffee result For this reason clean the bean container from time to time Precondition Fill bean container is displayed T Switch the machine off...

Страница 29: ...u can prepare hot water and milk T Fill the bean container see chapter 3 Preparing and using for the first time Filling the bean container Too hot The system is too hot to start a maintenance programme T Wait for several minutes until the system has cooled or prepare a speciality coffee or hot water Messages in the cockpit Message Cause Result Action The filter symbol in the cockpit lights up red ...

Страница 30: ...re resulting in an above average volume of ground coffee T Reduce the coffee strength or choose a finer grinder setting see chapter 4 Preparation Adjusting the grinder Fill water tank is not displayed although the water tank is empty There is a lot of limescale in the water tank T Descale the water tank see chapter 7 Maintenance Descaling the water tank Grinder is making a very loud noise There ar...

Страница 31: ... Place a receptacle under the dual spout T Touch f T Touch the Machine setting f symbol T Switch to the ä ä ö page T Touch Empty system T Remove and empty the water tank The system is emptied Your ENA is switched off Please dispose of old machines in an environmentally neutral way H Old machines contain valuable recyclable materials which should be recycled Please therefore dispose of old machines...

Страница 32: ...ean container 125 g Holding capacity of coffee grounds container approx 10 servings Cable length approx 1 1 m Weight approx 9 4 kg Dimensions W H D 27 1 32 3 44 5 cm Milk system with connector HP1 Interchangeable milk spout CX1 CLARIS filter cartridge Smart RFID technology Frequency band 13 56 MHz Max transmission power 1 mW JURA WiFi Connect Frequency band 2 4 GHz Max transmission power 100 mW ...

Страница 33: ...Cup grille 39 Customer support 70 D Damage Preventing damage 41 What to do in the event of damage 41 Declaration of Conformity 70 Descaling Machine 60 Water tank 62 Display Cockpit 46 Touch display 39 Display messages 63 Disposal 65 Double product 49 Drip tray 39 Insert 39 Dual spout Dismantling and cleaning 57 Height adjustable dual spout 39 E Emptying the system 65 Errors Troubleshooting 64 Espr...

Страница 34: ...acchiato 49 Speciality Selection 48 Two coffees 49 Two espressi 49 Two speciality coffees 49 Problems Troubleshooting 64 Product settings Adjusting 52 Proper use 40 R RFID 66 Rinsing Machine 55 S Safety information 40 Service socket 39 Setting up Setting up the machine 44 Speciality Selection Extra Shot 48 Ground coffee 48 Spout Height adjustable dual spout 39 Switching off 52 Switching on 52 Symb...

Страница 35: ...69 de en 12 Index ...

Страница 36: ... The machine complies with the following directives U 2014 35 EU Low Voltage Directive U 2014 30 EU Electromagnetic Compatibility U 2009 125 EC Ecodesign Directive U 2011 65 EU RoHS Directive U 2014 53 EU Wireless Voltage Directive A detailed EU Declaration of Conformity for your ENA can be found at jura com conformity We reserve the right to make technical changes The diagrams used in these instr...

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