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CHAPTER 10

Customer Support

•

Contacting Juniper for Missing WLA532 Access Point Parts on page 45

Contacting Juniper for Missing WLA532 Access Point Parts

If you receive your WLA532 access point installation kit with any incorrect, missing, or
damaged parts contact Juniper Networks at

http://www.juniper.net

. If possible, retain

the carton, including the original packing materials. Use them again to repack the product
if you need to return it. Refer to the following checklist to ensure you have received a
complete installation kit.

The WLA532 access point installation kit includes:

•

One WLA532 unit

•

One ceiling-mount bracket

•

Mounting template

•

WLA532 Access Point Quick Start Guide

NOTE:

A junction box wall-mount kit can be ordered separately.

Documentation

•

Installing the WLA532 Access Point on a Suspended Ceiling Rail on page 33

•

Installing the WLA532 Access Point on a Wall on page 36

Содержание WLA532

Страница 2: ...ommunications Inc copyright 1996 1997 Maker Communications Inc Juniper Networks Junos Steel Belted Radius NetScreen and ScreenOS are registered trademarks of Juniper Networks Inc in the United States and other countries The Juniper Networks Logo the Junos logo and JunosE are trademarks of Juniper Networks Inc All other trademarks service marks registered trademarks or registered service marks are ...

Страница 3: ...5 Mechanical and Compliance Specifications 15 Radio Specifications 17 Chapter 4 Radio Requirements 19 Radio Requirements for 2 4GHz 19 Radio Requirements for 5GHz 19 Chapter 5 Certifications 21 EMI EMC Certifications for the WLA532 Access Point 21 Radio Safety Certifications for the WLA532 Access Point 21 Part 3 Safety Chapter 6 General Safety Information 25 General Safety Standards and Agencies f...

Страница 4: ...WLA Series Access Points Using LEDs 41 Part 5 Troubleshooting Chapter 10 Customer Support 45 Contacting Juniper for Missing WLA532 Access Point Parts 45 Part 6 Index Index 49 Copyright 2011 Juniper Networks Inc iv WLA 532 Access Point Hardware Documentation ...

Страница 5: ...of Figures Part 1 Overview Chapter 1 Access Point Overview 3 Figure 1 WLA532 Access Point 3 Chapter 2 Ports and Connectors 7 Figure 2 Status LED on WLA532 Access Point 8 v Copyright 2011 Juniper Networks Inc ...

Страница 6: ...r WLA Series Access Points 4 Chapter 2 Ports and Connectors 7 Table 2 Status LEDs on WLA532 Access Points 8 Part 2 Planning Chapter 3 Planning Guidelines 13 Table 3 Mechanical and Compliance Specification for WLA532 15 Table 4 Radio Specification for WLA532 17 vii Copyright 2011 Juniper Networks Inc ...

Страница 8: ...streams on each radio WLA532 is a compact hexagon shaped access point and is targeted at enterprise customers including verticals such as Healthcare Education and other carpeted offices Figure 1 WLA532 Access Point NOTE The WLA532 requires only hardware installation All configurations for the access point is done on the wireless LAN controllers The WLA532 access point supports In band spectrum mon...

Страница 9: ...ation for WLA Series Access Points The WLA series access points are assigned a unique block of 64 MAC addresses reviewers please confirm Each radio has 32 MAC addresses and hence can support up to 32 SSIDs with one MAC address assigned to each SSID as a BSSID The access point MAC address block is listed on a label on the back of the access point If the access point is already deployed and running ...

Страница 10: ...s point s base MAC address 3 and so on 5GhzRadioandSSIDMACAddresses The 2 4Ghz radio equals the access point base MAC address The BSSIDs for the SSIDs configured on the 2 4Ghz radio end in even numbers The first BSSID is equal to the access point base MAC address The next BSSID is equal to the access point base MAC address 2 and so on 2 4Ghz Radio and SSID MAC Addresses Related Documentation Radio...

Страница 11: ...se a Category 5 cable with straight through signaling and standard RJ 45 connectors to connect the access point to a controller or to a switch in the network The access point supports Power over Ethernet IEEE 802 3af It can also receive PoE power from Juniper Networks wireless LAN controllers and Juniper Networks approved power injectors NOTE The access points do not support daisy chain configurat...

Страница 12: ...s LAN controller Cindy the products are named as WLC2 WLC8 etc So is it okay to just say WLC Or should we use wireless LAN controller always Green flashing On The access point is booting and receiving a configuration file from the controller After the access point boots and receives a configuration file the LED continues to flash alternately green and amber until a radio is enabled Green or amber ...

Страница 13: ... has failed Red Off The 2 4 GHz radio is disabled LED on the left 11 BGN On The 2 4 GHz radio is enabled Green On Dedicated sensor Amber On The access point is transmitting and receiving on the 2 4GHz radio Flash Green or Amber On The radio has failed Red Related Documentation Ethernet Connections for WLA532 Access Points on page 7 Radio Requirements for 2 4GHz on page 19 Radio Requirements for 5G...

Страница 15: ...uitive tools for planning and managing the network before and after deployment greatly easing the operational burden on IT resources If you are using RingMaster to plan your Mobility System installation we recommend that you create and verify a network plan for the entire installlation and generate an wireless LAN access point WLA work order before installing the recommended WLAs A network plan an...

Страница 16: ...anical and Compliance Specifications for WLA Series Access Points This section explains the technical mechanical and compliance specifications for WLA series access points NOTE For detailed compliance information see the Juniper Networks Regulatory Guide located at http www juniper net and can be downloaded in PDF format WARNING In the U S locate the access point and any externally attached antenn...

Страница 17: ...single gang wall box adapter minimum extension from wall covers wall box and cables European Union single gang wall box adapter Mechanical and Compliance Specifications The mechanical and compliance specifications for WLA532 access point is listed in the table Table 3 Mechanical and Compliance Specification for WLA532 Description Specification Length 14 centimeters 5 5 inches Width 13 15 centimete...

Страница 18: ...s EN 60601 1 1 General Safety for medical electrical systems Low Voltage Directive 2006 95 EEC IEEE 802 3at POE requirements Safety and electromagnetic compliance FCC CFR 47 Part 2 Frequency allocations and general treaty matters General rules FCC CFR 47 Part 15 Radio Frequency Devices EN 300 328 EMC and Radio Spectrum Matters 2 4GHz ISM band EN 301 489 1 EMC and Radio Spectrum Matters Common Tech...

Страница 19: ...Multiple Input Multiple Output MIMO Antenna type Internal 2 3 dBi 2 4 GHz Internal 4 5 dBi 5 GHz Antenna gain 2 4 GHz to 5 GHz based on country regulations Frequency band Based on the country of operation specified by the system administrator Operating channels 802 11n rates MCS 0 to MCS 23 Association rates Orthogonal frequency division multiplexing OFDM Modulation 18 dBm transmit power per chain...

Страница 20: ... which maximizes the MIMO performance from 2dBi to 4dBi around the 360 degrees horizontal plane The 2 4 GHz vertically polarized antenna model of WLA532 access point includes two 2 4 GHz band 3 dBi gain 5 degree down tilt omnidirectional vertically polarized internal antenna which maximizes the MIMO performance from 3dBi to 9dBi around the 360 degrees horizontal plane Related Documentation Radio R...

Страница 21: ...s horizontal plane The 5 GHz vertically polarized antennas model of WLA532 access point includes two 5 GHz band 5 dBi gain 5 degree down tilt omnidirectional vertically polarized internal antenna which maximizes the MIMO performance from 5 dBi to 7 dBi around the 360 degrees horizontal plane Related Documentation Radio Requirements for 2 4GHz on page 19 Copyright 2011 Juniper Networks Inc 20 WLA 5...

Страница 22: ...adiated Standard Class B EN 55024 EMC Immunity Standard Class B EN 300 386 EMC and Radio Spectrum Matters Telcom EN 60601 1 2 EMC for medical electrical equipment EMC Directive 2004 108 EC Related Documentation Radio Safety Certifications for the WLA532 Access Point on page 21 Radio Safety Certifications for the WLA532 Access Point For a complete list of safety warnings and detailed compliance inf...

Страница 23: ...Matters 2 4GHz wideband and 5GHz RLAN EN 301 893 Broadband Radio Access Networks 5 GHz RLAN RTTE Directive 1995 5 EC Various Country Specific Radio Regulations and World Markings Related Documentation Safety Standards and Agencies Copyright 2011 Juniper Networks Inc 22 WLA 532 Access Point Hardware Documentation ...

Страница 25: ...950 1 Information Technology Equipment Safety UL 60950 1 2nd Ed Information Technology Equipment Safety EN 60950 1 Information Technology Equipment Safety All country deviations EN 60601 1 1 General Safety for medical electrical systems Low Voltage Directive 2006 95 EEC IEEE 802 3at POE requirements UL 2043 plenum rated RoHS WLA532 product and manufacturing shall comply with EU RoHS 6 Pb free EU W...

Страница 26: ...ency enhance transmitting power or alter original characteristic as well as performance to an approved low power radio frequency devices Article 14 The low power radio frequency devices shall not influence aircraft security and interfere legal communications If found the user shall cease operating immediately until no interference is achieved The said legal communications means radio communication...

Страница 27: ...ntained within the band of operation under all conditions of normal operation as specified in the user manual Translation Class B Broadcasting Communication Equipment for Home Use As an electromagnetic wave equipment for home use Class B this equipment is intended to use mainly for home use and may be used in all areas Related Documentation EMI EMC Certifications for the WLA532 Access Point on pag...

Страница 30: ...e Wireless LAN Services WLS documentation at http www juniper net techpubs The WLA532 access point package includes a bracket for mounting the access point to a recessed 9 16 inch or 15 16 inch T ceiling tile rail Ensure that you have the following parts and tools available to install the access point Ceiling mount bracket provided Category 5 cable installed not provided Mounting template provided...

Страница 31: ...en the snaps by pressing in and up with your thumbs on both sides of the snaps on the bottom of the bracket until it is fully open 6 With the bracket clips fully extended align the clips with the rail and hook the clips around the top sides of the rail Push in on the sides of the bracket until the clips lock over the rail Listen for a clicking sound that indicates that the clips have locked Be sur...

Страница 32: ...WLA is seated correctly in the bracket by gently pulling down on the WLA 9 If the WLA is not properly secured press in on the release button on the top of the bracket to unlock the WLA Realign the access point making sure the cable is still connected and push in until the WLA clicks securely into place 35 Copyright 2011 Juniper Networks Inc Installing the Access Point ...

Страница 33: ...A into place secure the security screw in through the release button by using the tool provided with the security kit do not overtighten the screw Related Documentation Installing the WLA532 Access Point on a Wall on page 36 Installing the WLA532 Access Point on a Wall The WLA532 access point is an indoor dual band dual concurrent 3x3 IEEE 802 11n enterprise WLAN access point with three data strea...

Страница 34: ... flat head screwdriver not provided Optional Security kit separately orderable which includes a security tool and a security screw not provided To install the access point on the wall socket 1 Hold the wall mount centered over the wall socket and insert and secure the two screws through the bracket into the wall using a standard flat head screwdriver 2 Plug in the Category 5 cable from the wall so...

Страница 35: ...y kit separately orderable to secure the access point The kit includes a special tool and a security screw Be sure that you retain the tool so that you can unlock and move the access point Never use a power tool to insert or remove the security screw 5 To lock the WLA into place secure the security screw in through the release button by using the tool provided with the security kit do not overtigh...

Страница 36: ...he controller The link is activated if the LED is green and glowing steadily To configure the access point connection use the RingMaster GUI or the Mobility System Software CLI If you are installing the access point in a Wireless LAN mesh or wireless bridge configuration you must configure the access point connection before deploying the access point in the final location For more information see ...

Страница 37: ...sPoint Hardware Overview on page 3 Ethernet Connections for WLA532 Access Points on page 7 Access Point LEDs in a WLA 532 on page 7 Copyright 2011 Juniper Networks Inc 40 WLA 532 Access Point Hardware Documentation ...

Страница 38: ...ss point you can verify the access point status by observing the health LED The health or LINK LED indicates if the access point is operational or not If the LED is green and glowing steadily the access point has booted successfully by the wireless LAN controller and is operational If the LED is not steadily glowing green contact the system administrator for the WLC Related Documentation Access Po...

Страница 40: ...ng materials Use them again to repack the product if you need to return it Refer to the following checklist to ensure you have received a complete installation kit The WLA532 access point installation kit includes One WLA532 unit One ceiling mount bracket Mounting template WLA532 Access Point Quick Start Guide NOTE A junction box wall mount kit can be ordered separately Related Documentation Insta...

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