Juniper SRX550, Руководство по оборудованию

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RELATED DOCUMENTATION
Return Procedure for the SRX550 Services Gateway | 153
Locating the SRX550 Services Gateway Chassis Serial Number and Agency Label | 154
Information You Might Need to Supply to JTAC | 156
Contacting Customer Support | 152
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
RELATED DOCUMENTATION
Return Procedure for the SRX550 Services Gateway | 153
Listing the SRX550 Services Gateway Component Serial Numbers with the CLI | 155
Locating the SRX550 Services Gateway Chassis Serial Number and Agency Label | 154
Locating the SRX550 Services Gateway Mini-PIM and GPIM Serial Number Labels | 154
Packing the SRX550 Services Gateway for Shipment | 157
Packing SRX550 Services Gateway Components for Shipment | 158
Contacting Customer Support | 152
Required Tools and Parts for Packing the SRX550 Services Gateway
To remove the components from the SRX550 Services Gateway or to remove the services gateway from
a rack, you need the following tools and parts:
•
Blank panels to cover empty slots
•
Electrostatic bag or antistatic mat for each component
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