Juniper SRX550, Руководство по оборудованию

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NOTE: If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the
available support engineer.
RELATED DOCUMENTATION
Return Procedure for the SRX550 Services Gateway | 153
Listing the SRX550 Services Gateway Component Serial Numbers with the CLI | 155
Locating the SRX550 Services Gateway Chassis Serial Number and Agency Label | 154
Packing the SRX550 Services Gateway for Shipment | 157
Packing SRX550 Services Gateway Components for Shipment | 158
Return Procedure for the SRX550 Services Gateway
To return an SRX550 Services Gateway or component to Juniper Networks for repair or replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer via
collect freight.
3. Pack the SRX550 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage at
https://www.juniper.net/support/guidelines.html .
For product problems or technical support issues, open a support case using the Case Manager link at
https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500
(outside the United States).
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