© Juniper Networks, Inc.
Juniper Care Plus
Service Description Document – October 2010
Table of Contents
1.
Introduction .................................................................................................................................... 2
2.
Eligibility and Purchasing ............................................................................................................... 2
3.
Service Features and Deliverable Description ............................................................................... 2
3.1.
Service Manager ..................................................................................................................... 2
3.2.
Expert to Expert Access ......................................................................................................... 3
3.3.
Service Insight ........................................................................................................................ 3
3.4.
Training Credits and Webcasts ............................................................................................... 5
3.5.
Consulting Credits .................................................................................................................. 6
4.
End User Responsibilities .............................................................................................................. 8
5.
Availability ...................................................................................................................................... 9
6.
Scope ........................................................................................................................................... 10
7.
Glossary ....................................................................................................................................... 10
About Juniper Networks .......................................................................................................................... 10
