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E-mail—Send your comments to
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or topic name, URL or page number, and software version (if applicable).
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need post-sales technical support,
you can access our tools and resources online or open a case with JTAC.
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JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the
JTAC User Guide
located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
.
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Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
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JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
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Find CSC offerings:
http://www.juniper.net/customers/support/
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Search for known bugs:
http://www2.juniper.net/kb/
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Find product documentation:
http://www.juniper.net/techpubs/
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Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
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Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
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Search technical bulletins for relevant hardware and software notifications:
http://kb.juniper.net/InfoCenter/
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Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
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Open a case online in the CSC Case Management tool:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
•
Use the Case Management tool in the CSC at
http://www.juniper.net/cm/
.
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Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
Copyright © 2015, Juniper Networks, Inc.
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EX4200 Switch Hardware Guide
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