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CHAPTER 20
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX3200 Switch or Component for Repair or Replacement on page 211
•
Locating the Serial Number on an EX3200 Switch or Component on page 211
•
Contacting Customer Support to Obtain Return Material Authorization on page 213
•
Packing an EX3200 Switch or Component for Shipping on page 214
Returning an EX3200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see
Serial Number on an EX3200 Switch or Component” on page 211
.
2.
Obtain an RMA number from JTAC as described in
“Contacting Customer Support to
Obtain Return Material Authorization” on page 213
.
NOTE:
Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in
or Component for Shipping” on page 214
.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
Related
Documentation
EX3200 Switches Hardware Overview on page 3
•
Locating the Serial Number on an EX3200 Switch or Component
If you are returning a switch or hardware component to Juniper Networks for repair or
replacement, you must locate the serial number of the switch or component. You must
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Copyright © 2016, Juniper Networks, Inc.
Содержание EX3200 Series
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