Johnson Controls CK722, Руководство пользователя

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CK722 Network Utility Tool Installation
24-10239-30 Rev. D 2-13
This document contains confidential and proprietary information of Johnson Controls, Inc.
© 2016 Johnson Controls, Inc.
T
ROUBLESHOOTING
N
OTE
All non-bold text in the Problem column represents an actual error
message.
Table 2-2: Troubleshooting the CK722 Network Utility Tool
Problem Condition
The following message appears in
the log screen:
Error creating PXE/DHCP
server: Address in use:
Cannot Bind Error creating
TFTP server: Address in
use: Cannot Bind
Multiple instances of the Network Utility Tool may
be running on the system. Only one instance of
the Network Utility Tool can run at a time. Close
the extra instances.
or
The system for which the Network Utility Tool is
installed may be running a Dynamic Host
Configuration Protocol (DHCP) or Trivial File
Transfer Protocol (TFTP) server. The Network
Utility Tool uses these ports. Make the ports
available for exclusive use by the Network Utility
Tool. Follow the vendor instructions to disable
these services or install the Network Utility Tool
on a system that does not use a DHCP or TFTP
server.
The following message appears in
the log screen:
Error creating TFTP server:
Address in use: Cannot Bind
Check that the Server IP address in the Network
Utility Tool log matches the IP address of your
computer. Restart your computer. If the
addresses still do not match, on the
Options
menu of the Network Utility Tool, select Settings .
Delete the Server IP address and make sure
Automatically create IP route for clients is
checked. Click OK . Save the target file then close
and restart the Network Utility Tool.
WinPoET™ for Windows OS
application is also known to interfere
with the Network Utility Tool. The WinPoET application is a Point-to-Point
Protocol over Ethernet (PPPoE) application that is
often distributed by Digital Subscriber Line (DSL)
providers for authentication and other purposes. If
this tool is installed, the Network Utility Tool does
not work properly. Removing the WinPoET
application using Add/Remove Programs does
not fully remove the WinPoET application from a
system. There is an application called KILLPOET
that completely removes the application from the
system. This application usually comes on the
installation disk from the Internet Service Provider
(ISP). Please contact your ISP if you need help
with this application.