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WARRANTY POLICY
Congratulations on your purchase of Li-ion Line Trimmer. In order to get maximum
benefit from your new purchase, please be aware of the warranty provisions
outlined in this document.
2 YEAR [REPLACEMENT/REPAIR] WARRANTY
Your Li-ion Line Trimmer is guaranteed for a period of 24 months from the original
date of purchase. As the product is intended exclusively for home DIY (Do It
Yourself) use, thus use of this product for professional, industrial or high frequency
use will
VOID
this warranty. If your product is defective, it will be repaired or
replaced in accordance with the terms of this warranty.
The warranty is provided by Mitre 10 (New Zealand) Limited (“known as Mitre 10”)
Rights & Remedies
We are dedicated to delivering a quality product to all our customers. All of our
products are warranted for two years from date of purchase against defects in
material and workmanship.
If we determine that the product has a manufacturing fault, we will repair or replace
it free of charge to you. The decision to repair or replace is solely at the discretion of
Mitre 10 (New Zealand) Limited.
What do we require?
It is our requirement that all warranty claims are accompanied by a proof of
of purchase is not provided, Mitre 10 (New Zealand) Limited reserves the right to
charge a service fee and/or charge for parts replaced/repaired. A return freight
charge may apply.
The warranty is ‘return to base’ and not a free in-home service. This means the
customer is responsible for any inwards freight charge to return the product to the
Mitre 10 or Mitre 10 MEGA store where the product was purchased from, for the
warranty to be applicable.
Please retain your Proof of Purchase.
Only the original owner is covered by the manufacturer’s warranty and must have
purchased the product from a Mitre 10 or Mitre 10 MEGA store in New Zealand.
What is not covered under warranty?
• Professional, Industrial or high frequency use if the purpose of the tool is stated
as DIY (Do It Yourself) in the instruction manual.
•
If the tool has been operated on a supply voltage other than th
• If the tool has been operated with incorrect oil, fuel or fuel mix.
• If the tool shows signs of damage or defects caused by or resulting from abuse,
accidents or alterations.
• Failure to perform maintenance as set out within the instruction manual.
• If the tool is disassembled or tampered with in any way.
• General wear and tear.
• Servicing by an unauthorized service agent.
•
Any consumable parts.
Exclusions
•
Any consequential loss or damage to any person or property directly or indirectly
as a result of using product.
outside of the country of purchase you will be charged fees by the local provider.
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