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Jetter AG
Service | 9
User Manual – JM-100x-S1
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9 Service
9.1 Operating system
The OS is stored to the flash memory in the CPU. This memory cannot be ac-
cessed by the user. Important system files, such as firmware, images or EDS, are
protected.
Jetter AG are continuously striving to enhance the operating systems of their
products. Enhancing means adding new features, and upgrading existing func-
tions.
There are several ways of updating an operating system:
■
Via programming tool JetSym
■
Via MicroSD card
INFO
Further information
For more information on this subject, refer to the JetSym Online Help.
Current OS files are available for download on our homepage in the downloads
area of the respective product.
INFO
Further information
More information on this subject is available on our website.
Start | Jetter - We automate your success.
9.2 Customer service
Should you have any questions, suggestions, or problems, please don’t hesitate
to contact our service representatives. To contact them, please call our technical
hotline or use the contact form on our homepage:
Technical hotline | Jetter - We automate your success.
You are also welcome to send an e-mail to our technical hotline:
Please supply the following information when contacting our technical hotline:
■
Hardware revision and serial number
For the hardware revision and serial number of your product, please refer to
the nameplate.