6
GETTING TECHNICAL SUPPORT
Please follow the troubleshooting tips in the
J
X JBOD
series Hardware Owner’s Manual to diagnose and resolve common problems during
initial setup and configuration. If you are still encountering trouble, please contact
JetStor
technical support for help using one of the
options below.
- Via the Web:
http://www.acnc.com/support
- Via Telephone:
800.213.2667
- Via Skype Chat, Skype ID:
jetstor.support
- Via Email:
support@
acnc
.com
©2017
Advanced Computer & Network Corp
. All rights reserved. No part of this document may be reproduced or
re-purposed
without the express written consent of
AC&NC
.
JetStor
X JBOD
,
JetStor
X Series
, and the
JetStor
logo are trademarks of
AC&NC
. All other trademarks are the property of their respective owners. Features, specifications, model numbers, and product appearance is
subject to change without notice.
February 2017
5
DISCOVER AND MONITOR THE SYSTEM
Discover the System
After powering on the system, the next step is to discover the system on the host. If the
J
X JBOD
series is connected as a server
storage expansion, please refer to the user guide of the HBA or RAID card on server. If the
X JBOD
series is connected as the expansion
unit of the
JetStor
J
X
series, please refer to the
JetStor
J
X Series
User's
Software
Manual which can be downloaded from the
JetStor
website:
http://kb.acnc.com/wp-content/uploads/2017/04/JetStor-FX-Series-Software-Manual-v1.0.pdf
Monitor the System
To monitor the system, we provide a CubeView utility which is a central management software with graphic user interface to monitor
the
J
X JBOD
series system. For more information, please refer to the
J
X JBOD
CubeView User’s Manual which can be downloaded from
the
JetStor
website
.
In addition, we also provide CLI (Command Line Interface) to manage command line interface. For more information, please refer to
the
J
X JBOD
CLI User’s Manual which can be downloaded from the
JetStor
website
.
2. See the diagram below to determine the meaning of the lights and indicators on the front of the system.
1. System Power Button / LED
4. System Status LED
2. UID (Unique ldentifier) Button / LED
5. USB Port (Reserved)
3. System Access LED
1
2
3
4
5
