15
Problem
Cause
Corrective action
Jetpik is turned on but no water is
coming out of the nozzle.
1. There is no floss capsule is in nozzle or the
capsule is too old to function.
2. The water supply tube is clogged.
3. The nozzle was not fully engaged.
1. Insert a new capsule into the nozzle
and prime it.
2. Flush out the tube or replace it.
3. Release and re-install the nozzle.
Jetpik doesn’t start.
Battery is not charged.
Be sure the power charger is functioning
and the battery LED is on when placed in
the cradle. Fully charge for over 8 hours
and try again.
Power toothbrush is not running when
brush tip is inserted. Instead, the
handle motor is running.
1.
Brush tip is not in position.
2.
Contact points between the brush tip
and the handle are not clean.
3.
Brush motor is dead.
Pull out the brush tip and use a swab or
Jetpik cleaning tool (included for Rev1
versions or higher) to clean the contact
points. Once cleaned, reinsert the brush
tip into the handle or replace the brush
tip.
Either the Green LED screen or the
1.
Not connected to power source.
Check the USB adapter and cable to make
