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B e f o r e Yo u C a l l
22
Check the following to be sure a service call is necessary:
If nothing on the oven operates:
◆
check for a blown circuit fuse or a tripped main circuit
breaker.
◆
check if oven is properly connected to electric circuit in
house.
◆
check that controls are set properly.
◆
check that the cooking time is set.
If the oven interior light does not work:
◆
the light bulb may be loose or defective. See page 20
or call a qualified servicer.
If oven will not cook:
◆
check that control panel was programmed correctly.
◆
check that door is firmly closed.
◆
check that
START Pad
was touched.
◆
Auto Start
may have been set.
◆
the
Control Lockout
may have been set.
◆
check the area between the door and seal for obstruc-
tions.
If oven takes longer than normal to cook or cooks
too rapidly:
◆
be sure the
Power Level
is programmed properly.
◆
check instructions on food density, etc.
◆
verify that voltage to the microwave oven is not low.
If the time-of-day clock does not always keep cor-
rect time:
◆
check that the power cord is fully inserted into the out-
let receptacle.
◆
check that the oven is properly grounded.
◆
try plugging the oven into an outlet on a separate elec-
trical circuit.
If oven floor or glass tray are hot:
◆
this is normal. The floor is absorbing heat from the
food.
If the interior of oven collects moisture:
◆
this is normal. Food gives off moisture when cooking
and the steam collects on the door and the oven
sur-
face. Wipe off excess moisture from oven after
each use.
If food cooks unevenly:
◆
refer to your recipe for proper cooking procedures.
◆
be sure food is evenly shaped.
◆
be sure food is completely defrosted before cooking.
◆
check placement of aluminum strips used to prevent
overcooking.
If food is undercooked:
◆
check recipe to be sure all directions (amount, time, and
power levels) were correctly followed.
◆
check household voltage.
◆
try plugging the oven into an outlet on a separate elec-
trical circuit.
◆
be sure food was completely defrosted before cooking.
If food is overcooked:
◆
check recipe to be sure all directions (amount, time, and
power levels) were correctly followed.
◆
the initial temperature of food may have been higher
than normal.
If arcing (sparks) occur:
◆
be sure microwave-safe dishes were used.
◆
be sure wire twist ties weren’t used.
◆
be sure oven wasn’t operated when empty.
If the display shows a time counting down but the
oven is not cooking:
◆
check that door is firmly closed.
