12
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting”. It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts
will fit right and work right because they are made with the same
precision used to build every new JennAir appliance.
To locate factory specified parts in your area, call us or your
nearest JennAir designated service center.
In the U.S.A.
Call the Customer eXperience Center toll-free:
1-800-JENNAIR
(1-800-536-6247).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors and
service companies. JennAir designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service anywhere in the United States.
To locate the JennAir designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to JennAir with any
questions or concerns at:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the JennAir Canada LP Customer eXperience Centre
toll-free:
1-800-JENNAIR (1-800-536-6247).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Referrals to local dealers, repair parts distributors and
service companies. JennAir designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service anywhere in Canada.
For further assistance
If you need further assistance, you can write with any questions
or concerns at:
JennAir Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7
Please include a daytime phone number in your correspondence.
Accessories
Affresh
®
Cooktop Cleaner
(ceramic glass models)
Order Part Number W10355051
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Affresh
®
Stainless Steel Cleaner
(stainless steel models)
Order Part Number W10355016
Affresh
®
Kitchen and Appliance Cleaner
Order Part Number W10355010
