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IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without
service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit
https:// producthelp.jennair.com.
2.
All warranty service is provided exclusively by our authorized JennAir Service Providers. In the U.S. and Canada, direct all requests
for warranty service to:
JennAir Customer eXperience Center
1-800-JENNAIR (1-800-536-6247).
If outside the 50 United States or Canada, contact your authorized JennAir dealer to determine whether another warranty applies.
JENNAIR
®
REFRIGERATOR
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address, and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase, including dealer or retailer name and address
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
TWO YEAR LIMITED WARRANTY (PARTS & LABOR)
For two years from the date of purchase, when this major appliance is
installed, operated, and maintained according to instructions attached to
or furnished with the product, JennAir brand of Whirlpool Corporation or
Whirlpool Canada LP (hereafter “JennAir”) will pay for factory specified
replacement parts and repair labor to correct defects in materials or
workmanship that existed when this major appliance was purchased,
or at its sole discretion replace the product. In the event of product
replacement, your appliance will be warranted for the remaining term of
the original unit’s warranty period.
THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY
LINER AND SEALED REFRIGERATION SYSTEM (PARTS & LABOR)
In the third through fifth years from the date of purchase, when this
major appliance is installed, operated, and maintained according to the
instructions attached to or furnished with the product, JennAir brand
will pay for factory specified replacement parts and repair labor for the
following components to correct non-cosmetic defects in materials and
workmanship in this part that prevent function of the refrigerator and that
existed when this major appliance was purchased:
■
Refrigerator/freezer cavity liner if the part cracks due to defective
materials or workmanship
■
Sealed Refrigeration system (includes compressor, evaporator,
condenser, dryer and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY
(SEALED REFRIGERATION SYSTEM ONLY – LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major
appliance is installed, operated, and maintained according to instructions
attached to or furnished with the product, JennAir brand will pay for
factory specified replacement parts for the following components to
correct defects in materials or workmanship in the sealed refrigeration
system (includes compressor, evaporator, condenser, dryer, and
connecting tubing) that existed when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a JennAir designated service company.
This limited warranty is valid only in the United States or Canada and
applies only when the major appliance is used in the country in which it
was purchased. This limited warranty is effective from the date of original
consumer purchase. Proof of original purchase date is required to obtain
service under this limited warranty.
1.
Commercial, non-residential, multiple-family use, or use
inconsistent with published user, operator, or installation
instructions.
2.
In-home instruction on how to use your product.
3.
Service to correct improper product maintenance or installation,
installation not in accordance with electrical or plumbing codes,
or correction of household electrical or plumbing (e.g., house
wiring, fuses or water inlet hoses).
4.
Consumable parts (e.g., light bulbs, batteries, air or water
filters, preservation solutions).
5.
Defects or damage caused by the use of non-genuine JennAir
parts or accessories.
6.
Damage from accident, misuse, abuse, fire, floods, acts of
God, or use with products not approved by JennAir.
7.
Repairs to parts or systems to correct product damage
or defects caused by unauthorized service, alteration or
modification of the appliance.
8.
Cosmetic damage, including scratches, dents, chips, and other
damage to appliance finishes unless such damage results
from defects in materials and workmanship and is reported to
JennAir within 30 days.
9.
Discoloration, rust, or oxidation of surfaces resulting from
caustic or corrosive environments including, but not limited to,
high salt concentrations, high moisture or humidity, or exposure
to chemicals.
10.
Food or medicine loss due to product failure.
11.
Pickup or delivery. This product is intended for in-home repair.
12.
Travel or transportation expenses for service in remote
locations where an authorized JennAir servicer is not available.
13.
Removal or reinstallation of inaccessible appliances or built-in
fixtures (e.g., trim, decorative panels, flooring, cabinetry, islands,
countertops, drywall) that interfere with servicing, removal, or
replacement of the product.
14.
Service or parts for appliances with original model/serial
numbers removed, altered ,or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO TEN YEARS OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific
legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
JennAir makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance,
you should ask JennAir or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES: EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENNAIR
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you
also may have other rights that vary from state to state or province to province.
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