10
USER MANUAL
JEFIW772
3/4" AIR IMPACT WRENCH
Any warranties of merchantability are limited to the duration of this limited warranty for the equipment involved.
Jefferson is not responsible for cable wear due to flexing and abrasion. The end user is responsible for routine
inspection of cables for possible wear and to correct any issues prior to cable failure.
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment (
Tel:
+44 (0) 1244 646 048) or their
nearest authorised Jefferson dealer where final determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit our website
www.jeffersontools.com/warranty
and complete the Warranty Returns form. You can complete
the form online and submit it to us directly or download the form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of your
nearest authorised Jefferson repair centre. On receipt of this form Jefferson will arrange to collect the equipment
from you at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for collection.
Please ensure that you include a copy of your proof of purchase. Please note that Jefferson cannot assume any
responsibility for any damage incurred to equipment during transit. Any claims against a third party courier will be
dealt with under the terms & conditions of their road haulage association directives.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will be determined if the
equipment is defective and in need of repair and any repairs needed are covered by the warranty policy. In order to
qualify for warranty cover all equipment presented must have been used, serviced and maintained as instructed in
the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent to the
customer (normally within 7 working days).
Note:
If the repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1 hour labour time at £30 per
hour plus return carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is identified as the cause
of the problem, a minimum of 1 hour labour at £30 per hour plus carriage costs will be required before the equipment will be
despatched back to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer within 7 working
days upon receipt of the equipment at an authorised Jefferson Repair centre (subject to part availability). Where parts are not
immediately available Jefferson will contact you with a revised date for completion of the repair.
For any further information relating to Jefferson warranty cover please call
+44 (0) 1244 646 048
or send your enquiry
via email to
.
