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20
Problem
Cause
Solution
The motor is not running
Electrical issue, error code present
Request technical assistance
The drive wheel does
not turn
Problems with the brakes
Adjust the brakes; if the problem persists,
request technical assistance
Motor is blocked
Check that the wheel is properly tight-
ened, check that the wheel turns without
starting the vehicle.
If the problem persists, request technical
assistance
The motor stops while it is
running
Motor overheating
Stop the vehicle and wait for it to cool
Presence of error code
Request technical assistance
After charging it, the item
does not switch on or it
switches off after a few km.
Damaged battery
Request technical assistance
The battery does not
charge or the item does not
switch on
Connection problems
Request technical assistance
The battery is not connected (models with
removable battery)
Check that the power connector is
connected.
The battery is depleted
Charge the battery to 100%
Damaged battery
Request technical assistance
Problems with the battery charger
Replace the battery charger
12. Troubleshooting