
18
JEEP ASSIST - 1800 102 277
VEHICLE RELOCATION
If the driver has left the vehicle to continue the journey (i.e. return
home or proceed to the final destination) and this is a distance
greater than 100km, then Jeep Assist will arrange and pay for the
vehicle to be transported to the appropriate agreed place (i.e. either
to home or to the ultimate destination).
ACCOMMODATION BENEFITS
If, as a result of component mechanical failure, the vehicle has been
immobilised and cannot be repaired in reasonable time, Jeep Assist,
will arrange and pay for one night
’
s accommodation for the driver
plus passengers (to a maximum $150.00 inclusive of GST) when the
vehicle is more than 100km from home and if they decide to remain
with the vehicle whilst it is being repaired locally.
URGENT MESSAGE RELAY
If urgent message relay is required then Jeep Assist will arrange the
following:
•
Assistance with the cancellation and rebooking of any pre-arranged
travel arrangements - accommodation, flight reservations etc.
•
Relay urgent messages to family, friends, or business associates
likely to be concerned by the disruption or delay.
•
Advice on local transport options and availability.
GENERAL ENQUIRIES
General enquiries regarding authorised dealer locations, open hours
contact, phone numbers and names please call the toll free number
1300 005 337
.
LEGAL ASSISTANCE
Telephone legal advice is available 24 hours a day on matters arising
from the use or ownership of the member
’
s vehicle. All the telephone
advice is confidential and there are no consultation fees, or telephone
charges. Legal advice does not extend to written advice, the
preparation of briefs or personal interview.
MEDICAL ASSISTANCE
Medical advice will be provided to the driver and to any direct family
members travelling with the customer.
HOME EMERGENCY
Should any unforeseen household emergency arise due to fire, flood,
storm, earthquake, or burglary Jeep Assist will arrange for the
appropriate provider to attend the member
’
s home and minimise
further loss or damage and ensure personal safety.
Jeep Assist will be responsible for arranging the assistance, however,
all repair costs, supervision and authorisation of repairs are the
member
’
s responsibility.