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If you want more information about getting service
under the Federal Emission Warranty or the Perfor-
mance Warranty, or if you want to report what you
think is a violation of these warranties, you can
contact:

Manager, Certification and Compliance

Division Warranty Claims

Environmental Protection Agency

1200 Pennsylvania Avenue, NW

Mail Code 6403J

Washington, D. C. 20460

HOW TO GET WARRANTY SERVICE

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Содержание Automobile

Страница 1: ...WA R R A N T Y I N F O R M AT I O N 2 0 1 3 All Vehicles...

Страница 2: ...This booklet contains Chrysler Group LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this...

Страница 3: ...100 000 7 Yr 70 000 8 Yr 80 000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Powertrain Limited Warranty Fede...

Страница 4: ...3 1 Modifications Not Covered 13 3 2 Environmental Factors Not Covered 14 3 3 Maintenance Costs Not Covered 15 3 4 Racing Not Covered 15 3 5 Certain Kinds of Corrosion Not Covered 15 3 6 Other Exclus...

Страница 5: ...Warranty Repairs 25 6 4 Getting Service Under the Federal Emission Performance Warranties 26 7 How to Deal with Warranty Problems 7 1 Steps to Take 28 7 2 Helpful Addresses and Telephone Numbers 32 8...

Страница 6: ...em to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do...

Страница 7: ...nly exception are tires and Unwired headphones You pay nothing for these repairs These warranty repairs or adjustments including all parts and labor connected with them will be made by your dealer at...

Страница 8: ...stance exceeds 10 miles See Section 6 2 for informa tion on how to get towing service in the United States and Canada E When It Begins The Basic Limited Warranty begins on either of the following date...

Страница 9: ...itories as Part of the United States for Warranty Purposes EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER THA...

Страница 10: ...example from stone chips or scratches in the paint is not covered For more details on what isn t covered by this warranty see 3 5 C How Long It Lasts The Corrosion Warranty starts when your Basic Lim...

Страница 11: ...n Limited Warranty A Who Is Covered You are covered by the Powertrain Limited War ranty if you are a purchaser for use of the vehicle B What s Covered The Powertrain Limited Warranty covers the cost o...

Страница 12: ...Engine cylinder block and all internal parts cylinder head assemblies timing case timing chain timing belt gears and sprockets vibration damper oil pump water pump and housing intake and exhaust mani...

Страница 13: ...ll in ternal parts output ball bearing output flange end cover overrunning clutch vacuum motor torque tube pinion spacer and shim seals and gaskets for listed components only Rear Wheel Drive rear axl...

Страница 14: ...y All other terms of the New Vehicle Limited War ranty including the Section 1 Your Rights Under These Limited Warranties and Section 3 What s Not Covered apply to this Powertrain Limited Warranty WHA...

Страница 15: ...not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle Nor do they cover the costs of any repairs or adjust ments that might be caused or needed because o...

Страница 16: ...ers or attaching any device that disconnects the odometer will also void your warranties 3 2 Environmental Factors Not Covered Your warranties don t cover damage caused by en vironmental factors such...

Страница 17: ...de lubrication engine tune ups replacing filters coolant spark plugs bulbs or fuses unless those costs result from a covered repair cleaning and polishing and replacing worn wiper blades worn brake pa...

Страница 18: ...ed by any of the follow ing fire or accident abuse or negligence misuse for example driving over curbs or overloading tampering with the emission systems or with a part that could affect the emission...

Страница 19: ...similar word Chrysler will deny warranty coverage without no tice if it learns that a vehicle is ineligible for cover age for any of these reasons 3 8 Restricted Warranty Your warranties can also be r...

Страница 20: ...exchange parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be ser viced in this way are engine assemblies transmissio...

Страница 21: ...e is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before the vehicle is delivered to you 4 3 P...

Страница 22: ...nents electronic fuel injection system including injector evaporative emission canister and controls exhaust manifold exhaust gas recirculation valve and control system exhaust pipes between exhaust m...

Страница 23: ...parts catalytic converter and powertrain control module this Federal Emis sion Warranty covers that part for a period of 8 years or 80 000 miles whichever occurs first These limits are counted from t...

Страница 24: ...rvice may be requested from any authorized Chrysler Dodge Jeep or Ram dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the Unit...

Страница 25: ...o pro vide a copy of the receipt your vehicle regis tration and any other relevant documents Reimbursement will not be considered if the vehicle does not return to the United States D If You Move If y...

Страница 26: ...your vehicle requires towing due to a defect covered under the Basic Limited Warranty or Powertrain Limited Warranty dial toll free 1 800 521 2779 Provide your name vehicle identification number licen...

Страница 27: ...umber odometer mileage at the time of service and current mailing address We will process the claim based on vehicle and ser vice eligibility If eligible we will reimburse you for the reasonable amoun...

Страница 28: ...proving that your vehicle has been properly maintained since you may be required to show them B Further Steps You Can Take and How to Get More Information If you think your dealer has wrongly denied...

Страница 29: ...or mance Warranty or if you want to report what you think is a violation of these warranties you can contact Manager Certification and Compliance Division Warranty Claims Environmental Protection Agen...

Страница 30: ...eneral manager of the dealership Step 2 If your dealership still can t resolve the problem contact the Chrysler Customer Assistance Center You ll find the address in section 7 2 B What Chrysler Will D...

Страница 31: ...trictly voluntary and you may submit your dispute directly to the Cus tomer Arbitration Process CAP at no cost The CAP is administered by an independent dispute settlement organization and may be cont...

Страница 32: ...ise you whether or not your dispute is within the jurisdiction of the Process When your request is within jurisdiction NCDS will request Chrysler and the dealer to present their side of the dispute Yo...

Страница 33: ...you unless you accept the decision If any action is required on the part of the dealer or Chrysler you will be contacted within ten 10 days after the date by which the dealer or Chrysler must act to...

Страница 34: ...u are eligible for remedies provided by these laws In all other states we ask that you give us writ ten notice of any service difficulty Send your written notice to the Chrysler Customer Assis tance C...

Страница 35: ...act the Customer Relations Of fice for Chrysler Dodge Jeep and Ram ve hicles at 1240 Prolongacion Paseo de la Reforma Av Santa Fe C P 05109 Deleg Cuajimalpa Mexico Phone in Mexico 015 5081 7568 Phone...

Страница 36: ...costs when these warranties don t apply They compliment but don t replace the warranty coverages outlined in this booklet Several plans are available covering vari ous time and mileage periods and var...

Страница 37: ...d Chrysler Group LLC Chrysler concern ing your maintenance of your vehicle Chrysler will require you to provide proof that your vehicle was properly maintained For your convenience Chrysler has prepar...

Страница 38: ...elling dealer will help ensure that all your service needs are met and that you re com pletely satisfied The dealership technicians are spe cifically trained to proficiently perform maintenance and re...

Страница 39: ...NOTES 37...

Страница 40: ...NOTES 38...

Страница 41: ...NOTES 39...

Страница 42: ...NOTES 40...

Страница 43: ...in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details here Zip Code Mileage at Delivery Code State Seco...

Страница 44: ...Chrysler Group LLC 13GENJ 026 AA First Edition Printed in U S A...

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