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6. How to Get Warranty Service

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6.1 Where to Take Your Vehicle

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6.2 How To Get Roadside Assistance Service - U.S.

or Canada Only *

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6.3 Emergency Warranty Repairs

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6.4 Getting Service Under the Federal Emission

Performance Warranties

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7. How to Deal with Warranty Problems

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7.1 Steps to Take

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7.2 Helpful Addresses and Telephone Numbers

. . . . 34

8. Optional Service Contract

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9. Maintenance

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9.1 General Information

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9.2 Where To Go For Maintenance

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TABLE OF CONTENTS

Содержание 2014 All vehicles

Страница 1: ...WA R R A N T Y I N F O R M AT I O N 2 0 1 4 All Vehicles...

Страница 2: ...This booklet contains Chrysler Group LLC limited warranties It should be kept in your vehicle and presented to your Dealer if any warranty service is needed The warranty text begins on page 4 of this...

Страница 3: ...100 000 7 Yr 70 000 8 Yr 80 000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Powertrain Limited Warranty Fede...

Страница 4: ...ered 14 3 2 Environmental Factors Not Covered 15 3 3 Maintenance Costs Not Covered 16 3 4 Racing Not Covered 16 3 5 Certain Kinds of Corrosion Not Covered 16 3 6 Other Exclusions 17 3 7 Total Loss Sal...

Страница 5: ...ergency Warranty Repairs 29 6 4 Getting Service Under the Federal Emission Performance Warranties 29 7 How to Deal with Warranty Problems 31 7 1 Steps to Take 31 7 2 Helpful Addresses and Telephone Nu...

Страница 6: ...m to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do...

Страница 7: ...nly exception are tires and Unwired headphones You pay nothing for these repairs These warranty repairs or adjustments includ ing all parts and labor connected with them will be made by your dealer at...

Страница 8: ...ehicle becomes disabled as a result of a mechanical breakdown If you choose to go to another dealership you will be responsible for the cost if the extra distance exceeds 10 miles See Section 6 2 for...

Страница 9: ...nings and drums wiper blades clutch discs or modular clutch assembly as equipped windshield and rear window and wheel alignment and wheel balancing G Registration and Operation Requirements The Basic...

Страница 10: ...registered to U S government officials or military personnel on assignment outside of the United States 2 2 Corrosion Warranty A Who Is Covered You are covered if you are a purchaser for use of the v...

Страница 11: ...ometer whichever occurs first 2 3 Restraint System Limited Warranty Vehicles sold and registered in the State of Kansas only For vehicles sold and registered in the State of Kansas seatbelts and relat...

Страница 12: ...0 000 miles on the odometer whichever occurs first calculated from the start date of the Basic Limited Warranty as set forth in Section 2 1 E D Towing Costs Are Covered The Powertrain Limited Warranty...

Страница 13: ...for listed components only Diesel Engine cylinder block and all internal parts cylinder head assemblies core plugs fuel injection pump and injectors intake and exhaust manifolds oil pan oil pump timi...

Страница 14: ...all internal parts output ball bearing output flange end cover overrunning clutch vacuum motor torque tube pinion spacer and shim seals and gaskets for listed components only Rear Wheel Drive rear axl...

Страница 15: ...ty All other terms of the New Vehicle Limited Warranty including the Section 1 Your Rights Under These Limited Warranties and Section 3 What s Not Covered apply to this Powertrain Limited Warranty WHA...

Страница 16: ...our vehicle Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non Chrysler parts components equipment materials or additive...

Страница 17: ...2 Environmental Factors Not Covered Your warranties don t cover damage caused by environ mental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid r...

Страница 18: ...e lubrication engine tune ups replacing filters coolant spark plugs bulbs or fuses unless those costs result from a covered repair cleaning and polishing and replacing worn wiper blades worn brake pad...

Страница 19: ...ed by any of the following fire or accident abuse or negligence misuse for example driving over curbs or over loading tampering with the emission systems or with a part that could affect the emission...

Страница 20: ...similar word Chrysler will deny warranty coverage without notice if it learns that a vehicle is ineligible for coverage for any of these reasons 3 8 Restricted Warranty Your warranties can also be res...

Страница 21: ...xchange parts that might be used meet Chrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be serviced in this way are engine assemblies transmission...

Страница 22: ...e is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before the vehicle is delivered to you 4 3 P...

Страница 23: ...ever occurs first Gas Air system controls distributor and its components electronic fuel injection system including injector evaporative emission canister and controls exhaust manifold exhaust gas rec...

Страница 24: ...entilation system oxidation catalyst particulate filter assembly electronic fuel injection system including injectors exhaust gas recirculation valve control system exhaust manifold fuel cap tank asse...

Страница 25: ...s used in these components B Gas Parts Covered for 8 years or 80 000 miles If your vehicle has one of the following parts this Federal Emission Warranty covers that part for a period of 8 years or 80...

Страница 26: ...y begins under 2 1 E The Emission Performance Warranty covers the cost of repairing or adjusting any components or parts that might be needed for your vehicle to pass Federal Emission Standards for a...

Страница 27: ...ervice may be requested from any authorized Chrysler Dodge Jeep or Ram dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the Uni...

Страница 28: ...nited States D If You Move If you move to another country be sure to contact the Chrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move V...

Страница 29: ...hanical breakdown dial toll free 1 800 521 2779 Provide your name vehicle identifica tion number license plate number and your location including the telephone number from which you are calling Briefl...

Страница 30: ...rry about being stranded We will dispatch a service provider to provide you with a battery jump anytime day or night Lockout Service Whether the keys are locked in your vehicle or frozen locks are kee...

Страница 31: ...t service in the area where they were provided Chrysler Group LLC s determination relating to reimbursement are final Correspondence should be mailed to Chrysler Towing Assistance P O Box 9145 Medford...

Страница 32: ...complaint or within the time limit required by local or state law If the owner is not notified within 30 days that a performance warranty claim is denied the manufacturer must repair the vehicle free...

Страница 33: ...eral manager of the dealership Step 2 If your dealership still can t resolve the problem contact the Chrysler Customer Assistance Center You ll find the address in section 7 2 B What Chrysler Will Do...

Страница 34: ...organization and may be contacted in writing at the following address National Center for Dispute Settlement P O Box 727 Mt Clemens MI 48046 The CAP reviews only vehicle disputes involving Chrysler G...

Страница 35: ...ipate in this settlement process If you requested an oral hearing a decision maker will contact you to arrange a convenient time and place for a hearing Usually this will be at a dealer ship near you...

Страница 36: ...lty that you may have experienced so that we can have a chance to make any needed repairs before you are eligible for remedies provided by these laws In all other states we ask that you give us writte...

Страница 37: ...Jeep and Ram vehicles at 1240 Prolongacion Paseo de la Reforma Av Santa Fe C P 05109 Deleg Cuajimalpa Mexico Phone in Mexico 015 5081 7568 Phone outside Mexico 800 505 1300 In Puerto Rico and U S Vir...

Страница 38: ...costs when these warran ties don t apply They compliment but don t replace the warranty coverages outlined in this booklet Several plans are available covering various time and mileage periods and var...

Страница 39: ...and Chrysler Group LLC Chrysler concerning your maintenance of your ve hicle Chrysler will require you to provide proof that your vehicle was properly maintained For your convenience Chrysler has prep...

Страница 40: ...lling dealer will help ensure that all your service needs are met and that you re completely satisfied The dealership technicians are specifically trained to proficiently per form maintenance and repa...

Страница 41: ...NOTES 39...

Страница 42: ...NOTES 40...

Страница 43: ...in the event of a recall or any questions concerning your warranty please tell your dealer about any ownership or address change and write the details here Zip Code Mileage at Delivery Code State Seco...

Страница 44: ...Chrysler Group LLC 14GENJ 026 AC Third Edition Printed in U S A...

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