JDS Uniphase SK Series, Руководство пользователя, Страница: 27 / 27

21
Service
Storing and Shipping
To maintain optimum operating reliability, do not store the unit in locations where the
temperature falls below -30 °C or rises above 60 °C. Avoid any environmental condition that can
result in internal condensation. Ensure that these temperature and humidity requirements can
also be met whenever the unit is shipped.
Claims and Repackaging
Immediately inform JDS Uniphase and, if necessary, the carrier, if
•
The contents of the shipment are incomplete
•
The unit or any of its components are damaged or defective
•
The unit does not pass the initial inspection
In the event of carrier responsibility, JDS Uniphase will allow for the repair or replacement of the
unit while a claim against the carrier is being processed.
Returning Shipments to JDS Uniphase
JDS Uniphase only accepts returns for which an approved Return Material Authorization (RMA)
has been issued by JDS Uniphase sales personnel. This number must be obtained prior to
shipping any material to JDS Uniphase. The owner’s name and address, the model number and
full serial number of the unit, the RMA number, and an itemized statement of claimed defects
must be included with the return material.
Ship return material in the original shipping container and packing material. If these are not
available, packaging guidelines are as follows:
1. Cover the front panel with a strip of foam.
2. Wrap the unit in anti-static packaging.
3. Pack the unit in a reliable shipping container.
4. Use enough shock-absorbing material (10 to 15 cm or 4 to 6 in on all sides) to cushion the
unit and prevent it from moving inside the container. Pink poly anti-static foam is the
recommended material.
5. Seal the shipping container securely.
6. Clearly mark FRAGILE on its surface.
7. Always provide the model and serial number of the unit and the RMA number on any
accompanying documentation.
Please contact the RMA department, using the contact information at the beginning of this
document, to provide an RMA number and a shipping address.