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Appendix C
Customer Services
Global Services and Solutions
DSAM Help User Guide
Rev. 001
315
Product Support
To continue repair, maintenance and upgrades after a product’s
warranty expires, JDS Uniphase Corporation offers a variety of
product support plans.
FleetCare
Designed for customers with ten or more JDS Uniphase Corporation
products, FleetCare extends each product’s initial factory warranty to
include repair parts, labor and one-way shipping. FleetCare allows
customers to upgrade the base package with a variety of options,
including Calibration Plans, Calibration Plan with Manager, Loaners,
7x24 Technical Assistance and Software Enhancement Agreements.
Product Maintenance Agreements
Yearly repair and calibration maintenance agreements simplify billing
and help ensure equipment is always operating at optimum levels.
Product maintenance agreements can be used to extend a current
warranty or provide protection for out-of-warranty units.
Consulting
Services
To quickly improve our customer’s efficiency and productivity, JDS
Uniphase Corporation offers personalized consulting programs
designed to meet specific client needs. Our consulting staff will work
as part of your team, providing a valuable blend of subject matter profi-
ciency, an in-depth test and measurement systems perspective, and
trusted telecommunications industry vision.
Methods and Procedure Development
JDS Uniphase Corporation's Methods and Procedure Development
services include consulting with your staff and assessing your network
plant’s current test and turn-up procedures. After evaluating the skill
level of your workforce in specific technologies and procedures, an
JDS Uniphase Corporation team of experts identifies potential areas
of improvement and makes appropriate recommendations in a formal
implementation plan. Depending on your staff 's level of expertise, test
procedures can be written to any level of detail, from general methods
and procedures to detailed “button-by-button” test and network equip-
ment-specific procedures. In addition, JDS Uniphase Corporation’s
experts offer hands-on training for your field technicians and can
resolve specific problems at the central office. JDS Uniphase Corpo-
ration develops test plans and procedures for Service Providers, End-
users and Manufacturers of Network Equipment.
Test Automation
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