J D S L A B S . C O M
10
Troubleshooting
Amplifier does not turn on
Cause:
Missing, damaged, or loose power adapter connection.
Solution:
Please see
LEDs flash repeatedly, or screen does not respond
Cause:
Element III constantly self-monitors to automatically correct potential error states.
Flashing LEDs or no screen activity indicate no response from the XMOS processor despite
internal reset attempts. This may be caused by a power surge or extreme ESD event.
Solution:
Please turn Element III off for at least 1 minute, and then back on. If behavior
persists, please reach out to
Element III reboots during use
Cause:
Element III is designed to detect insufficient AC mains power, and may reboot when
subjected to a severe brownout.
Solution:
Ensure clean power is provided.
Power Adapters
ATTENTION:
Incorrect power adapters can result in capacitor
explosion hazards and device damage. Only use the power adapter
included with your Element:
Type: AC-to-AC Transformer
Output Voltage: 16 VAC
Current: Minimum 1000mA
Connector: 2.1x55.mm (ID x OD)
No USB device or “Failed to Play Audio”
Cause:
USB Device is not initialized.
Solution:
Turn Element III off, then back on to reset the USB device.
No sound from headphones
Cause:
Wrong mode or incorrect connectivity setup.
Solution:
Please see the Connectivity section. Double check all cabling and volume levels.
