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19

Rev. 1.5

Quick Start

Getting

Started

Operation

Starting to

Print Cards

Cleaning

Trouble

Shooting

Technical

Specifications

General

Information

TROUBLESHOOTING

5

Troubleshooting

This section offers solutions to potential problems you may experience with your

J210i/J205 printer. 

5.1 

Print quality issues

This section will help you resolve print quality problems. The print quality is

dependent on several factors. The two most important factors that will increase

your print quality are cleanliness and card stock. To diagnose and fix print quality

problems, follow the troubleshooting procedure below:

Содержание J205

Страница 1: ...nical Specifications General Information Rev 1 5 NBS Technologies December 2005 User s manual www nbstech com C R JAVELIN J210i Colour JAVELIN J205 Monochrome Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information R ...

Страница 2: ...cked separately from the printer in a protective plastic bag Carefully remove and install cartridge into printer following the rail guides For correct alignment ensure arrows line up Ensure the assembly locks in place For more information see Chapter 2 Quick Start Before starting to work with your new JAVELIN card printer please refer to this Quick Start guide For more complete information regardi...

Страница 3: ...ING RECEIVING DATA PROCESSING Green Orange Red 2 Loading ribbon Open lid by pressing the cover release buttons on the sides of your printer Install ribbon cartridge into the slots and gently press down to engage Close lid securely For more information see Chapter 2 3 Loading cards First shuffle a stack of new cards to reduce any electrostatic charge Always handle cards by their edges Close card co...

Страница 4: ...205 monochrome plastic card printer The Javelin J200 series card printers offer a low cost high quality solution to those requiring computer controlled printing and encoding of credit card style plastic cards Card applications include customer loyalty access control visitor membership gift cards and durable business cards This manual guides you through the efficient startup and operation of your n...

Страница 5: ...NFORMATION ICONS Throughout this manual different icons highlight important information as follows Important general information Mechanical hazard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury ...

Страница 6: ... Printer installation 4 2 OPERATION 5 2 1 Printer features 5 2 2 Card cleaning cartridge 6 2 3 Loading ribbons 7 2 4 Loading cards 8 2 5 Printing a test card 9 3 PRINTING A SAMPLE CARD 10 3 1 To install the J210i printer driver 11 3 2 Set printer driver option 12 3 3 Printing a sample card 13 4 CLEANING 14 4 1 Cleaning system 15 4 2 Cleaning the printhead 16 4 3 Card cleaning cartridge 17 5 TROUBL...

Страница 7: ... Options and printing a test card 21 4 CLEANING 23 4 1 Cleaning system 24 4 2 Cleaning the printhead 25 4 3 Card Cleaning Cartridge 26 5 TROUBLESHOOTING 29 5 1 Interpreting LCD Display Messages 29 5 2 Print Quality issues 32 6 TECHNICAL SPECIFICATIONS 35 iv Rev 1 5 Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information G...

Страница 8: ...tive anti static bag Keep all packaging material in case you need to move or re ship the printer Pull your printer out of the carton by grabbing it on both sides While unpacking inspect the carton to ensure that no damage occurred during shipment Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 1 Getting started 1 1 Unpacking your...

Страница 9: ...n GETTING STARTED Make sure the following items are included with your J210i J205 printer If any items are missing please contact your dealer To reorder please refer to Appendix B of this manual QUICK START GUIDE QUICK START CLEANING KIT CLEANING CARTRIDGE EXTERNAL POWER SUPPLY INTERFACE CABLE PRINTER DRIVER USER S MANUAL CD RIBBON CARTRIDGE ...

Страница 10: ...hapter 4 Card Testing see chapter 2 Power Switch The power switch is located on the right rear of the printer unit ON FLASHING POWER ON READY OUT OF RIBBON OR CARD HARDWARE OR FATAL ERROR Refer to troubleshooting COMMUNICATION ERROR CLEANING RECEIVING DATA PROCESSING Green Orange Red 1 2 Indicators and controls Your J210i J205 printer is equiped with a multi function panel button with a surroundin...

Страница 11: ...y protected against electrical surges and grounding faults The power supply pack can only be replaced by the same product from the manufacturer 1 Place the printer in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down 2 Place the printer s power switch in the OFF O position 3 Insert the power supply to the printer power soc...

Страница 12: ...on OPERATION 2 Operation 2 1 Printer features The following shows the features found on your J210i J205 Printer 1 CARD CLEANING CARTRIDGE UNDER RIBBON CARTRIDGE 2 MAGNETIC ENCODER STATION OPTIONAL 3 PRINTHEAD 4 RIBBON CARTRIDGE 5 POWER SWITCH 6 COVER RELEASE BUTTONS 7 CARD OUTPUT HOPPER 8 PANEL BUTTON AND INDICATOR LIGHT 9 MULTI CARD FEEDER ...

Страница 13: ...the ribbon cartridge is installed remove it to access the cleaning cartridge location 3 Remove card cleaning cartridge from plastic bag Peel off protective wrapper from adhesive cleaning roller 4 Install adhesive cleaning roller supplied with your ribbon cartridge 5 A slide rail will guide you to insert the cleaning cartridge in the appropriate location For correct alignment of cartridge ensure ar...

Страница 14: ... in YMCKO with the ribbon cartridge When ribbon is completely used change the whole cartridge assembly DO NOT TOUCH the printhead or the electronic components on the printhead carriage Discharges of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components used in this device 1 Open printer cover by pressing both cover release buttons on the...

Страница 15: ...o feed one card at a time open cover and insert card until it engages Close cover before printing For loading instructions for magnetic stripe cards see Appendix A DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick togethe...

Страница 16: ...panel button switch printer ON The status indicator will glow green 3 Keep pressing the multi function button until the green indicator starts flashing 4 Release the multi function button and a test card will start to print after a few seconds This is an example of the test card With ribbon cartridge and cards loaded your J210i J205 printer is ready to print To check the operation of the printer y...

Страница 17: ...evel programming through the printer interface The J210i J205 card printer can be used with Windows 98 ME 2000 XP or NT4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the NBS web site www nbstech com This section contains information on the printing of a sample card in colour using the 5 panel colour ribbon YMCKO and the Windows printer drive...

Страница 18: ... and clean up any necessary Registry entries You must select Remove from the install options to remove any previous driver versions Shut down of PC if necessary Install the new driver files and Registry entries to their correct locations Shutdown of PC is not required but it is advised The install Wizard will walk you through the appropriate steps Do not power the printer with USB attached The dri...

Страница 19: ... select Magnetic Encoder settings button 2 On the Advanced tab select card orientation Landscape or portrait Select Landscape in NT this is located under Document Defaults In Windows 2000 it is located under Print preferences 3 In the Ribbon section the ribbon type is automatically detected and enabled for you 4 In the same tab go to Black Panel area and select Text Only This option allows the tex...

Страница 20: ...e menu and choose page setup 4 Select size tab and in paper size choose card Then select the orientation landscape 5 Go to margins tab set the top bottom left and right margins to O zero values for J210i only 6 Press OK to close page setup window 7 The card appears on the screen 8 Design a card with both black and colored text and with colored pictures for J210i printer only as follows 9 Once you ...

Страница 21: ...ANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only NBS authorised technicians to service the J210i J205 printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer ...

Страница 22: ... transport rollers and magnetic encoder station optional feature WHEN TO CLEAN After every 1000 cards approximately using 5 panel colour ribbon cassette HOW TO CLEAN 1 Leave power on Press on both sides of the cover release buttons to open cover and remove ribbon cartridge Close cover Remove cards from card feeder 2 Insert one pre saturated cleaning card into the feeder 3 Press the multi function ...

Страница 23: ...move more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Switch power Off then open cover by pressing both cover release buttons and remove the ribbon cartridge 2 Clean printhead by moving alcohol moistened swab tip side to side across print head elements Only use moderate force Make sure the elements are dry before switching on To reorder swabs see A...

Страница 24: ... quality the cleaning roller should be replaced with every ribbon cartridge replacement WHEN TO MAINTAIN Each time the ribbon cartridge is replaced If you plan to run a printer cleaning do so before replacing the cleaning roller For further instructions see Chapter 4 1 Cleaning system HOW TO MAINTAIN 1 Turn power off Open cover by pressing on both sides of the cover release buttons Remove ribbon c...

Страница 25: ...w cleaning roller 5 Install new cleaning roller into the cartridge To avoid contamination always hold the cleaning roller assembly by the ends 6 Replace cleaning cartridge into printer following the rail guides For correct alignment ensure arrows line up Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Re insert the ribbon cartridge 8 Close cover by push...

Страница 26: ... solutions to potential problems you may experience with your J210i J205 printer 5 1 Print quality issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedure below ...

Страница 27: ...B2 Replace cleaning roller see cleaning section 4 3 card cleaning cartridge There are non printing horizontal lines white on the card surfaces Possible Cause A Ribbon cartridge is not correctly positioned B Printhead may be dirty C Printhead elements may have been damaged e g scratched or burnt Solution A1 Open cover and replace ribbon cassette Make sure it locks in place A2 Check that the ribbon ...

Страница 28: ...in B1 Use a different supply of cards C1 Adjust contrast and or Intensity values in software D1 Perform a cleaning of the printhead see 4 2 Cleaning the printhead Printing shows blurry printed image Possible Cause A Ribbon cartridge may not be correctly positioned B Ribbon may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and ...

Страница 29: ...ing of the printhead See 4 2 cleaning the printhead D2 Replace cleaning roller See 4 3 card cleaning cartridge No printing on the card Possible Cause A Ribbon cartridge may not be installed in the printer B Cards may not meet specifications C Cable on printhead may be disconnected D Printhead elements may be scratched or burnt Solution A1 Check for ribbon cartridge in the printer B1 Use a differen...

Страница 30: ... Code 39 Code 128 B C with without check digit 2 of 5 2 of 5 interleave UPCA EAN8 EAN13 Fonts Resident Arial Normal 100 Arial Bold 100 Flash memory supports download of different fonts True Type fonts available via Windows driver Cards Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375 86mm Option magnetic stripe ISO 7811 Card thickness 30mil 0 75mm Card feeder capacity u...

Страница 31: ...s Electrical 110 230 Volts AC 60 50 Hz FCC Class A CE UL and CUL approved Environmental Operating temperature 60 to 86 F 15 to 30 C Operating humidity 20 to 65 non condensing Storage temperature 23 to 158 F 5 to 70 C Storage humidity 20 to 70 non condensing Ventilation free air Options Magnetic encoder tracks 1 and 2 Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Sh...

Страница 32: ...E CARD 0 218 in 5 54mm max 0 0 115 in 2 92mm 0 0 115 in 2 92mm MAGNETIC STRIPE 0 623 in 15 82mm 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 0 25mm 0 009 0 034 in 0 23 0 84mm Radius 0 125 in 3 18mm Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Страница 33: ...on INTRODUCTION Operation and maintenance requirements for the J210i J205 printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity Magnetic Card Stripe Encoder Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Страница 34: ... magnetic stripe is facing down and closest to the right Note Approved HICO LOCO PVC cards are available See Appendix B ONLY USE cards that comply with ISO 7810 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes Quick Start Getting Started Operation Starting to Print Cards Clean...

Страница 35: ...ress the multi function button ISO STANDARD ENCODING Track Field Separator Track density Valid Characters of characters 1 210BPI Alphanumeric 79 ASCII 20 95 2 75BPI Numeric 40 ASCII 48 62 Bit per inch Except the character Including start stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms NOTE Refer to the ...

Страница 36: ...O Overlay Monochrome resin ribbons are suitable for printing text graphics and bar codes but not images Part Number Description Cards Cartridge 6 11 33 101 Black Monochrome J210i only 500 6 11 33 102 Black Monochrome J205 only 500 6 11 33 501 5 panel YMCKO J210i only 100 Appendix B IMPORTANT NOTE Only Javelin branded TrueColoursTM colour ribbons supplied bu Javelin dealers can be used in this prin...

Страница 37: ...ble ask your dealer for more information Cards with no magnetic stripe Cards with low coercivity magnetic stripe Cards with high coercivity magnetic stripe Description NBS Part Number 9 19 00 009 9 19 00 011 9 19 00 007 Quick Start Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications General Information ...

Страница 38: ... 39 12 212 USB cable 6 11 00 903 Replacement printhead J210i 6 11 00 904 Replacement printhead J205 Cleaning supplies Part Number Description 6 11 00 914 Premier cleaning Kit 25 swabs 50 cards 6 11 00 951 Adhesive cleaning roller Kit set of 5 6 11 00 952 Cleaning cartridge complete 6 11 00 915 Cleaning cards box of 100 cards Quick Start Getting Started Operation Starting to Print Cards Cleaning Tr...

Страница 39: ... required to purchase NBS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined th...

Страница 40: ...sical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by NBS or an authorised dealer may void the warranty NBS or its authorised dealer will at its option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to NBS or its authorised dealer NBS spec...

Страница 41: ...for instructions before shipping your printer For Support in Europe Middle East Africa and Asia Pacific NBS Technologies 7 Byfleet Technical Centre Canada Road West Byfleet Surrey KT14 7NB United Kingdom Tel 44 1932 351531 Fax 44 1932 351382 Email technical support nbstech com For Support in North and South America NBS Technologies 10925 Bren Road East Minneapolis MN 55343 United States of America...

Страница 42: ...protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case t...

Страница 43: ...ument and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specificat...

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