Jason International, Inc. •
501.771.4477
Page 14 of 15
Customer Service : 800.255.5766
Copyright © 2010 Jason International.
TrOuBleshOOTIng guIDe
If you believe the unit to be within the warranty period, you must contact
Jason Customer service: 1-800-255-5766
with the
bath’s Product and Serial numbers
before work is started.
all warranTy rePaIrs MusT Be auThOrIzeD By JasOn BefOre wOrK Is sTarTeD.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
warnIng:
always turn off power at the main electrical service panel when servicing the airMasseur
®
bath.
AirMasseur
®
Bath
warranTy
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed
warranty statement and warranty validation card.
The pre-addressed warranty registration card MusT be filled out by the purchaser within thirty (30) days from purchase and mailed to
Jason International, Inc., in order for limited warranty to become effective.
symptoms
Possible Causes
recommended action
Air bath system won’t operate.
a) No power to air bath unit.
a) Reset circuit breakers and check GFCI. Check
fuses and replace if bad.
b) Blower motor is not
plugged in.
b) Make sure plug is fully inserted into the outlet.
c) Keypad is disconnected.
c) Check and reconnect if necessary.
Blower shuts off by itself or
before time elapses.
a) Blower motor overheated
and thermal protection
device deactivated motor
(possibly low voltage).
a) Check that blower has sufficient ventilation and
that the intake into the blower is not blocked.
Clear and allow the motor to cool down. (Check
service & wire size.)
b) GFCI tripped.
b) Refer to installer/dealer.
Circuit breaker trips
repeatedly.
a) Defective breaker.
a) Replace breaker.
b) Short circuit between bath
and blower breaker box.
b) Refer to installer/dealer.
c) Other items are connected
to the same circuit.
c) Refer to installer/dealer.
Blower does not shut off.
a) Defective keypad or timer.
a) Refer to installer/dealer. Replace keypad or
control.
Air bath does not function
properly while in the Pulse
or Wave mode (Signature
Edition).
a) Blower speed setting is set
too low.
a) Change to a mid-range air speed setting before
switching over to Wave or Pulse modes.
Standard Edition Purge cycle
won’t operate.
a) Purge cycle was disabled.
a) Remove power to the bath, either by the circuit
breaker or by unplugging and plugging in the
blower from the supply outlet.
LED Chromatherapy light will
not operate.
a) Light bulb is loose in the
socket.
a) Access bulb and assure that it is properly
installed.
wARRANTY REGISTRATION: Register your product's warranty online at www.jasoninternational.com.
