RETURN POLICY
During installation, if a product does not appear to function
properly the installer must call the
Janus Elevator Products
Technical Support Unit at (800) 527-9156, Monday through
Friday. If the technician determines that the product is not
functioning, an
RA
(Return Authorization) number will be
issued, allowing
the installer to return the product directly to
Janus Elevator Products
for
repair, replacement or credit.
Returns with no fault found, will result in a bench charge plus
shipping costs. Returns without an
RA
number will result in a
restocking charge of 25% or more plus shipping costs.
Need Technical Assistance?
Call 1-800-527-9156
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