28 | Installation Instructions
www.Janome.com
Warranty
Warranty issued should, whenever possible, first
be submitted to the Authorized Representative
who completed your service and training. These
representatives have been selected for their
dedication to customer satisfaction and have been
trained in technical service. They also may provide
follow-up advice, training, service, accessories, and
other services.
Janome America, Inc. Authorized Representatives
may offer their own warranties in addition to those
offered by the manufacturer, but do not obligate the
manufacturer.
Pro-Stitcher® Premium - Limited Warranty
Janome America, Inc. (hereinafter Janome) offers a
limited warranty on the Pro-Stitcher (hereinafter
“Product”) to be free of defects in workmanship
and materials under normal use upon the terms and
conditions hereinafter set forth:
(a) 90 day Limited Warranty: During the first 90 days
from date of purchase, Janome will repair any
manufacturing defect without charge for parts
or labor. All subsequent warranties include parts
costs only.
(b) Five-year Mechanical Warranty: For any
mechanical failure within this period.
Manufacturer will provide free replacement parts,
customer pays for labor and shipping.
(c) Lifetime Software Update Warranty: From the
date of purchase Janome will provide updates
(minor changes to the Pro-Stitcher software),
free of charge, to the consumer via electronic
downloads. These are intended to provide the
consumer with the latest software updates
for the Pro-Stitcher and are not the same as
Upgrades, which will incur a fee to the consumer.
(d) Five-year Electronic/Electrical Warranty: The
electric/electronic components are warranted
to be free from manufacturing defects for five
years from the date of purchase. If any defect
is reported within this period, manufacturer will
provide free replacement parts, customer pays
for labor and shipping. Excludes the tablet.
(e) Two-year Tablet Warranty: The Pro-Stitcher
tablet is warranted to be free from manufacturing
defects for two years from the date of purchase.
For any failure within this period, manufacturer
will, at its option: (i) provide replacement parts
necessary for repair; or (ii) repair or replace the
tablet with a comparable product. Replacement
parts or tablet will be new or serviceably used,
and comparable in function and performance to
the original part or product. Customer pays for
labor and shipping.
This limited warranty stated in sections (b), (c),
(d), and (e) above shall be limited solely to the
replacement of parts which, in the opinion of Janome
are defective in workmanship or material and are
returned to Janome, or an authorized repair facility,
or such other point or place that may be designated
by Janome. All other costs, including cost of freight
and shipment for repair under this warranty, shall be
the customer’s costs.
The product registration form must be completed and
received by Janome America, Inc. before warranty is
valid. www.janome.com/warranty.
Warranty Exclusions
Janome shall have no obligation for any claim under
this warranty if the Pro-Stitcher has been misused,
abused, neglected, damaged in transit or has been
altered from the standard specifications established
by Janome, if proper cleaning and maintenance has
not been performed, or if the Pro-Stitcher is used
on other frame systems or with other machines
than those specified by Janome. No warranties
extend beyond the express warranty offered.
Janome disclaims all other warranties, express
or implied, regarding the Product, including any
implied warranties of merchantability or fitness for a
particular purpose. In the United States, some laws
do not allow the exclusion of the implied warranties.
