Module 96-PA-RCM / 96-PA-RCM-EL
www.janitza.de
46
14. Service and maintenance
Prior to outbound delivery, your device
(component/module) is subjected to various
safety tests and is marked with a seal. If the
device (component/module) is opened, the safety
tests must be repeated. The warranty is only valid
for unopened devices (components/modules).
14.1 Repairs and calibration
Repairs and calibration can only be carried out by
the manufacturer.
14.2 Service
If questions arise which are not described in this
user manual, please contact the manufacturer.
To answer your questions, it is essential that you
provide the following information:
·Device designation (see rating plate).
·Serial number (see rating plate).
·Hardware version (see system display).
·Software release (see system display).
·Measured voltage and supply voltage.
·An exact error description.
14.3 Device adjustment
Devices (components/modules) are adjusted by
the manufacturer prior to outbound delivery. No
readjustment is required when the environmental
conditions are complied with.
14.4 Calibration interval
A recalibration by the manufacturer or an
accredited laboratory is recommended after about
5 years.
14.5 Firmware update
To carry out a firmware update, connect the basic
device with module to your computer with the
GridVis
®
software installed:
·Open the Firmware Update Assistant in the
GridVis
®
software by clicking “Update device” in
the “Extras” menu.
·Select a corresponding update file and carry out
the update.
NOTE
This user manual describes the module and
provides information on the operation of the
module via the basic device.
In addition to this user manual, also take note of
the documentation of your basic device, such as:
·User manual
·Installation instructions
·“GridVis
®
Software” Quick Guide
·Safety information
Moreover, the
GridVis
®
software has an “online
help” feature.
14.6 Procedure in the event of a malfunction
ATTENTION
An error in the communication with the basic
device leads to a device fault!
If communication between the basic device to
the module is lacking or faulty during operation,
a warning signal will appear on the display of the
basic device.
·Disconnect the basic device (system) from
the power supply prior to dismounting or
disconnecting the module!
·Prior to remounting, it may be necessary
to restart the basic device (see chap.
Restarting the basic device” on page 31).
·
Also take note of the chapter “Procedure
in the event of a malfunction” in the
documentation of your basic device.
·
If the measures indicated here are
unsuccessful, please contact our support
team (www.janitza.de).
·
If there is discernible damage, send the
device, component or module back to the
manufacturer in compliance with proper
transport conditions.
14.7 Resetting the module to the standard
factory settings
“
Reset to standard factory settings
” can be
carried out for the module via your basic device.
A description of this can be found in the user
manual of your basic device.
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