19
Trouble Shooting:
A) SPIDER AND INSECT WARNING:
Spiders and insects can nest in the burners during storage: these nests can cause fires inside burners or
beneath the grill. This is potentially hazardous: ALWAYS remove and clean the burners immediately after
bringing your grill out of storage, and regularly thereafter.
B) When to Inspect Your Burners:
Inspect the burners each time you use your grill, or immediately if any of the following conditions occur:
1. Yellow flames with burnt insect odor.
2. Temperature too low or heats unevenly
3. The burners make popping noises.
PROBLEMS
POSSIBLE CAUSE
SOLUTIONS
Torch light pilot
flame will not light.
Electrode deposited with cooking
residues.
Use clean swab and alcohol to clean.
Electrode or wire damaged & no spark.
Replace gas valve assembly.
Electrode wire loose or fallen off.
Reconnect electrode wire at gas valve.
Plugged torch light orifice
Unplug orifice.
Pilot outlet tube (flame tube) blocked.
Check & clean tube of insects, nests, & debris.
Main burner won’t
light after torch light
lights successfully.
Burner orifices plugged/caked with
residue.
Check and clean burners.
Valve not delivering fuel (no gas flow)
Check that gas is turned on. If only one burner is
affected, replace one burner valve
Air shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Burner incorrectly installed and
misaligned with valve orifice
Re-install burner correctly so that the orifice is
centered in the burner’s inlet
Gas flow is intermittent
Clean/clear burners and main orifices.
No spark at rear
burner
Dead battery in rear burner igniter
switch.
Replace battery by unscrewing switch cap.
Inadequate heat
Incorrect burner orifice size
Replace orifices and/or set shutter to match gas
type (LP or NG)
Air shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Gas valve hard
Corrosion at valve stem
Remove knob and lube with penetrating oil
Yellow or orange
flame with gas odor
Incomplete combustion
Call your local dealer.
Burner or orifice blocked.
Clear blockage.
Low heat with knob
in “HI” position
Gas hose bent or kinked.
Smooth out the hose
Low heat with knob
in “HI” position
Low gas pressure
Call the gas dealer (Check propane cylinder may
be nearing empty)
Grill not preheated
Preheat the grill for 15 minutes
Flame Flare-Ups
Excessive fat on meats
Cut of fat before grilling
Temperature too high
Adjust
Excess grease deposits
Clean
Flame out
High winds
Turn up flames; keep watch so it does not go out.
Air Shutters set incorrectly
Re-
set burner air shutters per owner’s manual.
Flame lifting
Too high of a gas pressure
Call the gas dealer.
Flash back
Burner inlet blocked with debris
Remove burner and clean inlet
Grease fire
Grease accumulated in grease tray &
cup due to improper cleaning &
maintenance.
Regularly inspect and clean grease pan and cup
to prevent grease accumulation.
Knobs getting too
hot
Wind blowing from behind the grill
Reposition grill or create wind barrier
Grill is not level
Reposition grill
