24-month limited warranty
Lifetime technical support
CUSTOMER SERVICE
CONTACT US
For any inquiries or comments concerning our products, please send an email to
hello
.eu
@jackery.com, and we will respond to you as soon aspossible. If there is any
quality related issue with the product, you may request a replacement or refund by
submitting a request form at www.jackery.com/support/.
Q: What kind of battery can be charged by these solar modules?
1. Jackery Explorer series
2. Sealed lead-acid battery
3. Colloidal lead-acid batteries
4. The open lead-acid batteries
Q: How to clean the solar surface?
Dust and dirt on the surface should first be removed using a soft brush. Use a damp
cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any
guano or other adhesive should be removed as soon as possible from the solar surface
to avoid a reduction in performance.
Q: Are the foldable solar modules waterproof?
To Maximize the lifespan of the module, it should not get wet.
FREQUENTLY ASKED QUESTIONS
The product is covered by a limited warranty from Jackery for the original purchaser that covers
the product from defects in workmanship and materials for 24 months from the date of purchase
( damages from normal wear
and tear, alteration, misuse, neglect, accident, service by anyone
other than authorized service center, or act of God are not included ).
During the warranty period and upon verification of defects, this product will be replaced when
returned with proper proof of purchase.
WARRANTY
Shadow falls in the
white inner circle
Shadow does not fall in
the white inner circle
Shadow
Indicator
point
Sun Angle Indicator
GB
GB
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