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GN 6210 Troubleshooting

 
 

My headset sounds too loud/soft, how do I adjust this? 

There are a number of ways to adjust the volume level of your headset so that 
you can hear your caller’s voice better: 

 

Using the headset’s volume control (suggested method). 

 

Using the mobile phone’s or office phone’s volume adjustment (ideally, 
these should be in mid-volume position). 

 

Changing the ear gels. The standard MiniGel

TM

 gives a louder voice level 

than the small MiniGel

TM

 

How long is the battery charge time? 
The initial full charge of the GN 6210 is approximately 2

 

hours. It is important 

that the unit is not used before the initial, full charge. After its initial charge, 

the headset will take up to 2 hours to recharge fully, depending on its current 
charge levels. You cannot overcharge or damage the battery by keeping it in 

the base and continuously recharging it. 
 
 

VISUAL INDICATORS AND CONNECTION PORTS  
 
When I remove the headset from the base and press the base’s 

Multifunction button, the blue on-line indicator flashes rapidly. Is this 
normal? 

This is normal. Your base unit is linking to your headset. 
 
My headset is not working and the battery indicators flash 

sequentially. How do I correct this?   
This indicates that the headset has lost its pairing to the base unit. You need to 
pair your headset to the base unit again. Consult the Pairing Guide, which is 

posted at 

www.gnnetcom.com/gn6210/support

.  

 

There is a port underneath the base that resembles an Ethernet port 
(marked “AUX”). Is this for a Voice over IP (VoIP) connection? 
No, this port is the connector for the GN 1000 RHL. However, the GN 6210 

works with VoIP applications either through a handset or an accessory that 
plugs directly into the PC. 

 
All indicators on the base illuminate simultaneously after the blue on-
line indicator has flashed. Is this normal? 

From time to time, the headset checks its own internal settings and 
connections and performs a soft reset of the system if required. The soft reset 
will not affect the performance of the headset or alter any settings you have 

stored on it. However, you will have to reestablish the connection between the 
headset and its base. Simply press the Multifunction button once after all the 

indicators on the base have illuminated simultaneously to reestablish the link. 
 

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