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FAQS AND TROUBLESHOOTING

View the FAQs and full troubleshooting guide at
Jabra.com/help/enhanceplus

Troubleshooting

Issue

Potential cause

Potential solution

Feedback or

“whistling”

Are the earbuds inserted

correctly in your ears?

Reinsert the earbuds in

your ears.

Is the volume very loud?

Reduce the volume.

Are the EarGels broken

or clogged?

Replace the EarGels.

Are you holding an

object (e.g. a hat or a

telephone mouthpiece)

close to the earbuds?

Move your hand away to

create more space

between the earbuds and

the object.

Is your ear full of wax?

Visit your physician.

Issue

Potential cause

Potential solution

No sound

Are the earbuds

turned on?

Turn the earbuds on.

Are the earbuds

charged?

Charge the earbuds.

Is the charging case

charged?

Charge the charging case.

Is your ear full of wax?

Visit your physician.

Earbuds are

not charging

Are the earbuds sitting

correctly in the

charging case?

Reinsert the earbuds in the

charging case.

Is the charging case

charged or plugged

into a power source?

Charge the charging case.

Содержание ENHANCE PLUS

Страница 1: ...tions or events please contact GN AUDIO USA INC 900 Chelmsford Street Tower II 8th Floor Lowell MA 01851 Tel 978 656 4575 www jabra com support 401630011 21 10 RevD USER MANUAL JABRA ENHANCETM PLUS For adults 18 with perceived mild to moderate hearing impairment Consult a health care provider for severe to profound hearing impairment or any acute conditions e g dizziness ear infections ear pain or...

Страница 2: ...ICAL SPECIFICATIONS 45 FCC AND ISED STATEMENT 47 WELCOME Thank you for using the Jabra Enhance Plus We hope you will enjoy it JABRA ENHANCE PLUS FEATURES Enhanced hearing for clearer conversations and music Optimized sound for different environments Water and dust resistant 1 year warranty Miniaturized design for a comfortable fit Up to 10 hours battery 30 hours total with charging case Simple set...

Страница 3: ...ists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated WARNING The earbuds should be used only as described in this user manual Incorrect use may result in damage to the residual hearing listening fatigue or failure to provide sound awareness In general exposure to loud sounds can dama...

Страница 4: ...rapid progression of hearing loss within the past 90 days in one or both ears Hearing loss on one side that has worsened in the past 90 days Spells of acute or chronic dizziness poor dexterity poor vision or significant dementia Excessive ear wax build up or a history of excessive wax build up itching or a foreign object in the ear canal Sudden onset or rapid worsening of ringing in one or both ea...

Страница 5: ... LED Left earbud indicator Status LED Right earbud indicator Multi function button Multi function Button GETTING TO KNOW YOUR CHARGING CASE Front view Back view Earbud charging bays Charging case battery status LED Charging case cable status LED USB C charging port ...

Страница 6: ...llow the instructions to start pairing the earbuds to your iPhone iOS 14 or later is required to use the earbuds FOLLOW THESE STEPS WHEN PROMPTED BY THE JABRA ENHANCE APP STEP 3 10 On your iPhone open Settings Accessibility Hearing Devices Hearing Devices Your Hearing Devices Jabra ENHEB10 R L Not connected STEP 4 10 Find Your Hearing Devices and tap to connect ...

Страница 7: ... 10 Accept both pairing requests by tapping Pair to pair both the left and right earbuds to your iPhone RETURN TO THE JABRA ENHANCE APP STEP 6 10 To complete the setup of your earbuds return to the Jabra Enhance app STEP 7 10 Register your product to get important updates STEP 8 10 Learn how to wear the earbuds and change the EarGel size for the optimal fit and audio quality ...

Страница 8: ... enter your gender and age be honest hearing is unique and influenced by a range of factors including age and then listen to a series of tones that you will need to react to The earbuds will then be personalized to your hearing profile STEP 10 10 Select your preferred speech filter Your earbuds are now ready for use ...

Страница 9: ...arGel size If you cannot get a snug and comfortable fit it is recommended to try a different EarGel size Use only the supplied Jabra Enhance Plus EarGels To change an EarGel firmly pull the current EarGel off the earbud and replace it with a different size Small Medium Large Selecting EarGels that are too small may lead to listening fatigue cause you to miss sound awareness or cause the earbuds to...

Страница 10: ...page 8 STEP 1 5 Remove the earbuds from the charging case to power them on The LEDs will light up green STEP 2 5 Press and hold 3 secs both the left and the right earbud buttons simultaneously Do not hold the buttons for longer than 6 seconds When you release the buttons the LEDs will flash blue to indicate the earbuds are ready to pair to your iPhone 3 sec STEP 3 5 On your iPhone open Settings Ac...

Страница 11: ...ds to your iPhone Hearing Devices Your Hearing Devices Jabra ENHEB10 R L Not connected Bluetooth Pairing Request Your Hearing Devices would like to pair with your iPhone Pair Cancel HOW TO CHARGE The Jabra Enhance Plus lasts up to 10 hours on a single charge and offers up to a total of 30 hours of on the go battery life when used with the charging case CHARGE THE EARBUDS Place the earbuds in the c...

Страница 12: ...e will light up or flash red yellow or green to indicate the battery status of the charging case CHARGE THE CHARGING CASE VIA USB Plug the supplied charging cable into a USB power outlet or power adapter not included and then connect the cable to the USB port on the charging case It takes up to 3 hours to fully charge the earbuds and the charging case WARNING Only use original cable Power adapter ...

Страница 13: ...high battery flashing Charging medium battery flashing Charging low battery flashing LED LED LED Earbud status Powering on Powering off flashing Pairing flashing Paired connected with app Resetting or firmware updating flashing LED Charging case status Fully charged High battery solid or flashing Medium battery solid or flashing Low battery solid or flashing white LED Charging case is connected to...

Страница 14: ...green Power off hold Left or Right button for 7 secs The LEDs will flash red Left button Right button Listen Mode volume down press Mute microphone double press Listen Mode volume up press Answer call press End or reject call double press NOTE Learn about Listen Modes in the App Controls section on page 29 ...

Страница 15: ...ing sections provide an overview of the app Detailed guidance is provided in the app Download the Jabra Enhance app on the app store Easy setup onboarding Highly user friendly setup process enabling easy onboarding Personalize your earbuds Customize your personal listening experience using a step by step process and get access to your personalized profile Perform the personalization in a quiet pla...

Страница 16: ...guides View the user manual and set up guides Contact Support Get in contact with Jabra Support or view technical information NOTE Always keep your iPhone updated with the latest version of iOS provided by Apple It is recommended to install all Jabra Enhance app updates and to keep notifications enabled Only use the Jabra Enhance app with Jabra earbuds APP CONTROLS Using the Jabra Enhance app you ...

Страница 17: ... are listening to music or on a call on your iPhone the Listen mode is automatically locked to Surround mode LISTEN MODE VOLUME The Listen Mode volume adjusts the volume of the selected Listen Mode The default setting for your profile is 7 Music or call volume on your iPhone can be adjusted using the volume buttons on your phone HOW TO UPDATE FIRMWARE The Jabra Enhance Plus can be updated to the l...

Страница 18: ...earbuds getting exposed to extensive dust or water Do not swim shower or sauna while wearing the earbuds Earbuds have an IP52 rating as tested against standard IEC 60529 Degrees of protection provided by enclosures IP code Always store the earbuds in the charging case and safely protected To prevent the deterioration of the battery lifetime or capacity avoid storing the earbuds in hot or cold envi...

Страница 19: ...one Go to Settings Accessibility Hearing Devices on your iPhone and then forget the previously paired Your Hearing Devices 2 Power on the earbuds and then press and hold the buttons on both earbuds for 3 6 seconds until the LEDs flash blue on both This will connect the two earbuds and put them into pairing mode 3 Pair the earbuds with your iPhone Go to Settings Accessibility Hearing Devices and th...

Страница 20: ...elephone mouthpiece close to the earbuds Move your hand away to create more space between the earbuds and the object Is your ear full of wax Visit your physician Issue Potential cause Potential solution No sound Are the earbuds turned on Turn the earbuds on Are the earbuds charged Charge the earbuds Is the charging case charged Charge the charging case Is your ear full of wax Visit your physician ...

Страница 21: ... are certified for hearing aid use Your earbuds are tuned to your hearing Do not allow others to use your earbuds as this may damage their hearing Swallowing an earbud or loose EarGels can result in choking and can be harmful to your health If an earbud or EarGel are swallowed seek immediate medical attention Keep earbuds and EarGels away from pets children and people with cognitive intellectual o...

Страница 22: ...powered digitally coded transmissions in order to communicate with other wireless devices Although unlikely nearby electronic devices may be affected In that case move the earbuds away from the affected electronic device The earbuds are designed for occasional wear Long term wearing may result in discomfort and potential ear pain If you experience side effects contact a hearing care professional P...

Страница 23: ...e ear Use only the supplied Jabra Enhance Plus EarGels with the Jabra Enhance Plus earbuds It is important to do the setup and personalization in one go Perform the personalization in a quiet place and pay full attention to the step by step guidance Hearing is unique and influenced by a range of factors including gender and age It s important to be careful and insert correct gender and year of bir...

Страница 24: ...Do not dispose of electronic devices with ordinary household waste TECHNICAL SPECIFICATIONS OPERATIONAL CONDITIONS Temperature 41 to 104 degree Fahrenheit or 5 to 40 degree Celsius Relative humidity range of 15 to 90 non condensing Water vapour partical pressure not greater than 50 hPA Atmospheric pressure range of 700 hPa to 1060 hPa TRANSPORT AND STORAGE CONDITIONS Temperature 13 to 158 degree F...

Страница 25: ...nd the device will normally be tested beyond the minimum storage range specified For an extended time of storage it is recommended that the temperature should be kept in the range 4 to 86 Fahrenheit or 20 to 30 degree Celsius FCC AND ISED STATEMENT The earbuds include an RF transmitter that operates in the frequency range of 2 4 GHz 2 48 GHz Maximum RF output power transmitted is WOE46L R 6 dBm Th...

Страница 26: ...o communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increa...

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