14
5. Try using a different USB 3.0 port or restart your device.
12. Maintenance
Clean this unit with a soft, dry cloth. Never use alcohol, paint thinner, or benzine to clean.
13. Warranty
If your product does not work properly because of a defect in materials of workmanship, our
company (referred to as “the warrantor”) will, for the length of the period indicated as below, “Parts
and Labor (1) Year
”, which starts with the date of original purchase (“Limited Warranty period”),
at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a
new or a refurbished product. The decision to repair or replace will be made by the warrantor.
During the “Labor” limited warranty period, there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. You must mail-in your product during the
warranty period. This Limited Warranty is extended only to the original purchaser and only covers
products purchased as new. A purchase receipt or other proof of original purchase date is required
for Limited Warranty service.
14. Mail-In Service
When shipping the unit, carefully pack and send it prepaid, adequately insured, and preferably in
the original carton. Include a letter detailing the complaint and provide a day time phone and/or
email address where you can be reached.
15. Limited Warranty Limits and Exclusions
This Limited Warranty ONLY COVERS failures due to defects in material or workmanship, and
DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty ALSO
DOES NOT COVER damages which occurred in shipment, or failures which are caused by
products not supplied by warrantor, or failures which result from accidents, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, mis-
adjustment of consumer controls, improper maintenance, power line surge, lightning damage,
