SeapiX
–
Installation Manual
SSD-C-1306 Ed. A
–
01/2020
62
10
Troubleshooting
If you encounter a problem when using SeapiX, please refer to the following table:
Problem
Possible cause
Solution
SeapiX Software does not start
correctly.
The SeapiX VPU dongle is not
connected.
1.
Connect the SeapiX VPU
dongle. It may take a few
minutes for the driver to
install.
2.
If it still doesn’t work, try
another USB port.
The license files are not correctly
set.
If you updated your software
recently, check that you have
copied the license files in the new
software installation folder.
SeapiX Software
Start
button
is not available (appears
in grey and is not clickable).
BFU-VPU connection problem:
From
SeapiX
menu, click
Service
Information
item:
No Connections
lines show up.
•
The Ethernet link between
VPU and BFU is broken.
1.
Check that the BFU is
powered.
2.
Check that the BFU LAN
board is connected to the
VPU: it shall be blinking.
3.
Check that the Ethernet
cable between VPU and
BFU is connected.
4.
Reset the BFU.
•
The
BFU
system
has
encountered a fatal error.
1.
Reset the BFU.
2.
If it is still not working,
connect a screen at the
rear of the BFU for error
and status monitoring.
