Q. My heater’s display shows my room temperature to be in the 20s when I know it is warmer
than that. Why?
A. You probably have the setting to read your temperature in Celsius rather than Fahrenheit. Press the C°/F°
button on the control panel to switch to Fahrenheit.
Q. My heater’s power cord gets warm. My cord is showing signs of heat or melting at the outlet.
Is this normal?
A. A warm power cord is normal. These power cords are rated for up to 221°F/105°C by the UL, CSA or ETL.
The exception is if you detect heat, smoke, or signs of melting at the contact point on the wall outlet. If any
of these conditions occur, please stop using the heater immediately. Contact a qualified electrician to
replace the wall outlet as soon as possible.
TROUBLESHOOTING:
9
Problem
The heater does
not turn on.
The heater
displays an error
code “E1”
The heater
displays an error
code “E2”
Possible cause
1. The power cord is not plugged in.
2. The electricity at the main fuse
box is not working.
3. The battery in the remote
control is dead.
4. The thermostat on the heater
is set lower than the room
temperature.
5. Power switch in back is not in
the ON position.
1. The heater has overheated.
2. Insufficient power to the unit
3. Insufficient air flow to the
heater.
1. Temperature sensor not
functioning
properly.
Corrective action
1. Plug the power cord into an electrical
outlet.
2. Check the electricity at the main fuse
box.
3. Replace the batteries in the remote
control.
4. Increase the thermostat temperature
on the heater for a higher heat setting.
1. Unplug the heater from the wall, wait
a few seconds then plug the power
cordback
in.
2. Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors.
3. Move the unit at least 3ft from
the
wall.
1. Please contact technical support.
