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TROUBLESHOOTING
If you experience issues with your device, please check the following:
NOTE: Always make sure the unit is turned OFF via the power switch at the rear before opening the back panel to
remove any filters or ozone plates for maintenance, cleaning, or replacement.
1. Make sure the unit is plugged in properly and turned on via the ON/OFF switch on the back.
2. Make sure the wall outlet to which the power cable is connected is an active outlet that is working properly.
3. Make sure that the ozone plates are clean and dry without any cracks. Ozone plates generally need to be cleaned
about once a month. Environmental factors such as pet dander, cigarette smoke, etc., can affect the duration of
ozone output. It’s optimal to replace the ozone plates once every six months. Clean or change your ozone plates
more often if ozone output is weak.
4. Make sure that the air filter on the back is clean. The air filter is removable and washable. Do not use heat to dry the
air filter, as this could damage it.
5. Make sure the fuse is installed properly and in good condition.
a. To replace the fuse, pull the fuse holder gently toward you from its slot next to the
power cord socket. Remove the old fuse and replace with the new one. One spare
fuse is included the unit itself. The fuse type is 1A, 250V, 1.25" (31.75mm).
6. Make sure that the ozone air purifier is properly plugged into a grounded outlet to avoid
the potential for electrical shock and also to ensure proper functionality.
7. Check the plate alignments to make sure each ceramic plate has been inserted fully and correctly. Then, check to
make sure the metal wings are making full contact with the plates on either side. If the wings are not making
contact, take out the plates and gently push the metal wings slightly further inward (toward each other) using your
fingers. Then, replace the plates to make sure the wings are making solid contact.
8. If the fan is still not operating, and/or there is no buzzing sound when the device is in operation, immediately call
Ivation customer service at 1-866-849-3049.
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To clean the HEPA filter and prefilter:
1. Turn the unit OFF via the power button and the power switch at the rear. Wait for the fan to stop spinning and
then unplug from the outlet.
2. Remove the black knob holding the back cover in place, and then remove the HEPA filter and pre-filter.
3. Use a can of compressed air to clean both filters. Every 90 days, wash the pre-filter in warm water and allow to
dry completely before replacing.
Spare
fuse
