| (678) 261-7611 |
Troubleshooting
PROBLEM
POSSIBLE CAUSE
SUGGESTED SOLUTION
The water
dispenser is
leaking
The drain cap and silicone seal
are not secure.
Ensure seal is secure in drain plug
and tighten drain cap.
Water is not hot
or cold enough
The unit is unplugged.
Plug it into the outlet.
Hot and cold power
ON/OFFswitches located at the
back of the unit are in the OFF
position.
Activate both power switches to
the ON position.
Indicator lights are not lit.
Connect the power cord to an
electrical outlet; the cooling cycle
starts automatically. Activate the
heating "ON/OFF" switch located
at the back of the unit.
The circuit breaker in your home
has tripped, or the fuse has
blown.
Reset the breaker or replace the
fuse.
The hot water thermostat tripped
(turned off).
Turn off the hot water switch
for15-30 minutes to allow the tank
to cool, and then turn the switch
back on. The temperature limit
switch will reset automatically.
The lower door is not closed
correctly.
Make sure the lower door is
closed adequately for proper
operation.
The water
dispenser is not
dispensing water
Possible air pocket.
Push down the dispenser buttons to
prime the unit.
The child safety lock (hot water)
is not activated.
Activate the child safety lock by
sliding the red lock button to the
side while pressing the hot water
button at the same time.
The water
dispenser is
noisy
The water dispenser is uneven.
Make sure the dispenser is on an
even surface that can support its
total weight.
The water pump makes noise as
it fills the tank.
This is normal.
Need help with troubleshooting?
If you have any questions or find there are missing parts or
damage, please call
1-678-261-7611
or visit
www.ispringfilter.com
When calling, please be prepared to provide the model of your product.
(The model of this product is "DS4B".)