WARRANTY AND REPAIR INFORMATION
- The intensity level may be too low for your dog. Increase the
stimulation, starting from the lowest level, until the dog responds,
usually by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
3. My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same
location for an extended period of time. If your dog exhibits signs of
skin irritation, consult with a veterinarian.
- Once the dog’s skin returns to a normal condition, continue to use the
collar and check your dog’s neck each time you use the unit.
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY for the iQ Series,
EF 3000 Gold, RR Deluxe, YS300, and YS500. The warranty begins from the date of purchase. For
the first year, coverage is for Parts, Labor, and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the
customer’s responsibility. Labor fees will be variable depending on the extent of the work required.
1-Year Comprehensive Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the
warranty registration link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives will register the product
for you. If you were unable to register your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly recommend keeping the original receipt.
If your product is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number estimates can differ
from the actual purchase date. A serial number estimate is the only method of determining an
approximate date of purchase without product registration or a proof of purchase.
To Qualify for the Dogtra Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold
product. Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase, please send the
Not Covered Under Warranty
- 6 -
To purchase accessories, please visit Dogtra’s online store at
shop.dogtra.com or call customer service at 1-888-811-9111.
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