IQCCTV
IQ960DVR User Manual
76
Appendix 3. Troubleshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power
cables are securely connected.
2. Q: We have changed the password but do not remember the new password, how can we
access the system?
A: If you forget the system password, please contact your supplier.
3. Q: We are not getting any video signal on the DVR, what is wrong?
A: Check camera video cable and connections. Check monitor video cable and connections.
Confirm that the camera has the power and / or check camera lens setting.
4. Q: Why do some channels display just a blank screen even if they receive video sources?
A: Check if the camera is connected to the system properly displays the image. Check if the
camera is properly supplied with power.
5. Q: Can the DVR have problems if it gets too hot, how can I prevent this?
A: The DVR has a fan to help it dissipate heat while it is running. Please place the DVR in a
place where there is good air circulation and away from heat sources to increase stability
and life of the DVR.
6. Q: The Remote Controller doesn’t work normally?
A: Check if the battery is power off; or check if the Remote Controller is broken.
7. Q: Can we record whilst playing-back?
A: Yes. The system supports recording whilst playing-back.
8. Q: Can we erase some recorded files from DVR?
A: Considering the safety factor, you can’t delete the recorded file directly from the device.
To erase unwanted files, please select HDD format function.
9. Q: Why does the Buzzer keep sounding?
A: Please check if motion detection is on and the system has detected motion, make sure the
HDD is being detected and has sufficient space available. Check if the DVR is receiving
video.
