W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
3 6
Error Message
Cause
Recovery Action
Service provider not
available – please try
again later
This indicates a temporary
problem accessing your ISP
Session establishment should be
attempted at a later time
Disconnected by
network operator
The network operator has
disconnected your internet
session.
Session establishment should be
re-attempted.
User not known to
network
This only affects modems
that have a SIM card
present.
It indicates one of the
following problems:
1) The wrong SIM card is
being used
2) The SIM card is faulty
Check that the SIM card being
used is the one provided by your
service provider.
If it is the correct SIM card contact
your service provider’s technical
support for assistance.
Modem barred from
network
The modem has been barred
from the network.
Contact your service provider’s
technical support for assistance.
Network not allowed
This indicates that the
modem has tried to connect
to a forbidden network.
Contact your service provider’s
technical support for assistance.
Network details
rejected
There is a problem with the
network.
Session establishment should be
re-attempted.
If the problem persists contact
your service provider’s technical
support for assistance.
