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c. If you execute the steps above but still cannot see the live video
normally, please try the following solution:
Search for the file "np_hoem_x.dll" in your system disk. For Windows XP users,
please go to "Start"
→ "Search" → Search for "All files and folders" and key-in
"np_hoem_x.dll". For Windows 7 users, please use the search bar on the
top-right of the Windows Explorer.
Delete all the files named "np_hoem_x.dll". They're the ActiveX control tools
installed in your computer, but the old version of ActiveX might not compatible
with the new version of browser. Therefore, they need to be delete d in order to
install the latest ActiveX control.
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